CareLink™ Connect

Medtronic, Inc.

About this app

Now you can follow up to five people simultaneously. Right on your phone, The CareLink™ Connect app provides an easy way to view the sensor glucose levels of a person with diabetes using some Medtronic devices.

When a family member or a friend has diabetes, you want to be supportive and stay close. You might want to know if their glucose levels go too high or too low, be able to quickly and easily access their insulin pump or Continuous Glucose Monitoring (CGM) system information.

To remotely access sensor glucose levels or pump system information, care partners need to install the CareLink™ Connect app on their smartphone. Additionally, the person with diabetes must have a compatible MiniMed™ insulin pump or CGM connected to the CareLink™ software through the corresponding patient mobile app. For more information about the CareLink™ Connect app, please visit the local Medtronic website or contact a representative.

IMPORTANT NOTE: For real-time updates, the app must consistently receive data from the CareLink™ server, while the insulin pump or CGM system must continually upload data to the CareLink™ server. The CareLink™ Connect app exclusively supports the MiniMed ™ 700-series insulin pump and selected CGM systems. It does not support all other CGM systems, MiniMed™, or Paradigm™ insulin pumps. To find a list of compatible smartphones, please visit your local Medtronic website.

The CareLink™ Connect app is intended to provide a secondary display of insulin pump and CGM (Continuous Glucose Monitor) data on a supported mobile device. CareLink™ Connect app is not intended to replace the real-time display of insulin pump or CGM data on the primary display device. All therapy decisions should be based on the primary display device.

CareLink™ Connect app is not intended to analyze or modify the insulin pump and CGM data that it receives. Nor is it intended to control any function of the insulin pump or CGM system to which it is connected. CareLink™ Connect app is not intended to receive information directly from the insulin pump or CGM system.

This app is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician, or other qualified health care provider with any questions you may have regarding a medical condition or treatment. Please note that this app store should not be your primary method of resolving technical or customer service issues. To ensure the protection of your privacy and personal information, as well as the prompt resolution of any technical or customer service problems you encounter with any Medtronic product, we kindly request that you contact Medtronic's 24-Hour Technical Support line.

Medtronic is committed to addressing customer complaints concerning our products. If Medtronic determines that your comment or complaint requires further attention, a member of our team will make an effort to contact you in order to gather additional information.

©2023 Medtronic. All rights reserved. Medtronic, Medtronic logo and Engineering the extraordinary are trademarks of Medtronic. ™*Third party brands are trademarks of their respective owners. All other brands are trademarks of a Medtronic company.

Ratings and reviews

I'm trying to look at my partner's blood sugar with the share app. The login button doesn't work until you select a region (despite having log in credentials). My password and username aren't working and the "forgot" link just goes to the carelink page without being able to recover anything. Despite not being logged in, I'm still getting BS alerts that can't be clicked because they link to a log in page. This should not be so challenging.

This app just took couple hours from me. The "rooted device" error is triggered by Android Developers options turned on. Come on, that is not rooted device check - its a way to insult software developers who have to earn money fot their Type1 child. They have to spend time figuring why app refuse to start. And have to switch phone settings just to start your app. And I do not have luxury to buy one phone for medtronic app and another for my app development. Please fix this.

Not really responsive, is it? If we’re lucky, we might be able to expand or contract the graph. But on the bright side, we get to pay extra money for their pump and a vintage 7-day CGM, Guardian 4—a truly collectible item, a piece of history that reminds us that CGMs were once quite bad.

What’s new

Thanks for using the CareLink™ Connect app! This release also brings general bug fixes to improve user experience and product performance.