John Guetzlaff
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Good bank, works hard to be customer friendly. This app works the same; customer friendly, straight forward. I'd recommend. Update 11/13/23: App still works great. Wish there was an option to view passwords when entered to avoid dumb mis-entries errors with clumsy fingers. But being able to use a pass code entry was a significant improvement, thank you. Update 3/7/24: like the fingerprint sign in, good improvement!
4 people found this review helpful
ggEDEN
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This is the WORST mobile banking app ever.. Customer service is great but my goodness they need to rework this app from the ground up. I can't transfer money through Zelle even though all my information is up to date. They have closed 3 tickets and my issue is not resolved. I called and the manager I spoke with is even experiencing my issue. They can't even fix THEIR issue. This is the main reason I'm leaving this bank. The app hasn't been functional since I've been with them for 8 years.
Kristy Clark-Doskocil
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The app doesn't save your information even when you've selected save user id, gives an error when you try the fingerprint, if you've tried it twice (even after verifying your username) it still says incorrect. You cannot reset your password on the app or online. It just goes back to the information screen. It's very frustrating. We've installed and uninstalled the app, hoping it would work.
14 people found this review helpful