When the check is printed with stars next to the amount you get "amount entered doesn't match amount detected". Option to save credentials doesn't work and always ask for them for check deposit. One time deposited old check twice by accident and transaction went through. Had to call bank to sort it out. Camera doesn't focus from the app to take pictures of the check. If i use the camera app it focus perfectly. So it is a pain to take the pictures. Sometimes after 4 or 5 attempts sort of works. Blurry.
This app works about 65% of the time. It usually crashes, or freezes, or displays an error. I live over 1,000 miles away from the closest branch and stayed with the bank because I trusted them but with recent updates it's becoming difficult to keep track of and maintain my finances to the point that I'm considering changing banks.
For the past couple of years, I have tried depositing checks using this app on both iOS and Android devices and it gives me an error message every time I try to upload the check image. There have been numerous updates since then, but the error remains. Once in a blue moon, it works. However, most of the time it's terrible. I live hours from the nearest branch, so mobile deposits are essential for me.
Most of the time, the app seems fairly user friendly and it's great... But sometimes it struggles to stay working. I have to uninstall and reinstall, I've had times it won't let me log in, it just struggles at times. But when it's working, it's fine.
Crashes all the time. Updated to newest app version on 12/3. Still crashes-cannot use. 1/25 Updated app still crashes all the time. I am moving my banking to Chase. Their app works great.
I used to love being able to deposit checks on this app, but since the new update came out I can't even find where to deposit checks. Also, the updated version is very slow and inefficient.
• Minor bug fixes and improvements