
Kaylee Van Hise
Hard to use, missing crucial functionality. Can't figure out where to go to change my account email/password. Won't show you the status of your in store pickup order. Boggy, slow load times, and hard to select color of items. I selected "in store pickup" for every item but when I checked my cart they were all set to "delivery." When I set them back to "in store pickup" the quantity changed from 1 each to 6 each. Overall very glitchy, hard to use, and poor in general.
7 people found this review helpful
Michaels Stores, Inc.
August 2, 2022
We appreciate the feedback Kaylee. We've documented this and forwarded it to our developers for improvement. - Enrique

Baby Dave H
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It can be very quirky with many issues. Sometimes items will vanish from your cart..over and over. I have NEVER GOTTEN the 'Add Rewards' link to work on the App or any browser. Orders get canceled with only a general list of possible reasons, none are valid. I am currently experiencing issues with a valid gift card: balance is verified but placing the order gets an error. I see responses on here to contact Michaels for help. Did that. Was promised a resolution in 2 weeks. That was March. 😖😝☹
13 people found this review helpful
Michaels Stores, Inc.
July 16, 2022
We value your feedback and are sorry to hear you haven't heard back from us. Please contact us at customercare@michaels.com or 800.642.4235 so we can look into your case. -Emily

Courtney Susoeff-Rice
Let me be frank... I ADORE this store. But this app is ridiculous. Absolutely impossible to load, frustrating as hell, buggy, slow, and really not user friendly. The website is actually easier to use, and it's a pain, too. Just less of one than the app. Love the coupons! But if the app were more responsive, would load better and functioned smoother, I'd probably still have it on my phone. Now, for coupons, I just go to the website on my way to the store. It's easier.
6 people found this review helpful
Michaels Stores, Inc.
July 23, 2022
Hi Courtney. We appreciate your feedback and love for our store! Please reach out to us at customercare@michaels.com or 800.642.4235 & we'll assist with troubleshooting your app issues. - Enrique