
Rudy Williams
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Every time there's an update and need to do it all again. I won't be wasting any more time and only will do a manual clean. I must have wasted $600 in time to get the lousy programming to work. If your programmers are using a desktop, you need to check it in a smart phone. Shamefully I had that problem with a Verizon app, decided to go in Thu a browser in the same phone and succeeded in connecting. 8/9/24 Finally got it to connect. If updates keep it, good. If not, I wouldn't be a happy camper.
1 person found this review helpful
Robozone Technology Co.,Ltd
August 13, 2024
Dear Rudy Williams, thank you for your comment. We are sorry you met the problem. You may backup the maps and set cleaning preference in the app. If the issue remains unresolved, please feel free to contact us via email at any time: support@eureka.com. Our customer service personnel will reply to you within 24 hours. Wishing you a happy life!

Tyler Woodhead
This app is cool, but it definitely needs work. The robot can be controlled by it, which is nice if you need to turn it on or off while not home, or from another room. Things I don't like: A notification will pop up on my screen from the app, but it says nothing helpful. It will just say "eureka" on the notification. No helpful info on why it's notifying me. Often I have to go find the vacuum and troubleshoot it myself. It doesn't offer much help, and the "cleaning time" section never saves.
6 people found this review helpful

Delorean Beta
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love the app until most recent update. The app doesn't launch for several minutes. today I hade enough time to go to the restroom, do a load of laundry and the app still hasn't launched. I have tried uninstalling/ installing to no avail. I have to make several attempts before launches. Pre-update, it would open immediately when it ran up on my dog and vacuumed up his tail and was attached to him at the side.
3 people found this review helpful
Robozone Technology Co.,Ltd
May 20, 2025
Hello, could you please upload another feedback, or leave your email address in the comment section, or contact our after-sales email to explain the issue? I suspect that the recent network environment has been relatively poor, which might have caused slow login to Eureka and a timeout response.