Stanley Teo
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2024 update: still lousy!!! --- sends notifications by email that new info is provided in app, why not just provide info by email? waste time have to open the app. info in app usually pdf files, not easy to read on phone, have to zoom in and out, scroll left or right to read the pdf, end up I have to download the PDF, transfer to computer to read. this could have been solved in step 1 already. keep the app to simple text info and acknowledgement is ok. please provide mobile friendly web portal
7 people found this review helpful
Jack
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2024: After 3 years, still need to use this app to download PDF. Very troublesome. IMO, this is the worst app from gov of sg. 2021: Feature request: Please forward a copy of message to my email. Most of messages are actually messages should be emailed. I have to constantly download a PDF attachment and forward to my email manually.
5 people found this review helpful
Ministry of Education (Singapore)
June 16, 2021
Dear Sir/Mdm, thank you for the feedback. We will take this suggestion into consideration in our future releases. Please contact us at moe_parents_gateway@moe.gov.sg should you encounter other issue. Thank you.
Bambang L
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When it works, it is great, but 1) for some users, the notification might suddenly stop working 2) recent update does not show in play store nor auto-updates but is only triggered when opening the app. As the nature of the app is to send parents letters and messages from school, rarely anyone will just open it if there is no notification. Hence, I missed a lot of messages from school over months until the form teacher prompted me over email as neither me nor my spouse responded to the message.
5 people found this review helpful
Ministry of Education (Singapore)
February 21, 2024
Dear Bambang,
We are sorry to hear about the inconvenience. Could you try the following: Check under Phone Settings > Device Care > Battery > Background usage limits > Sleeping apps and check that Parents Gateway is not in the list. Alternatively, under Profile > Notifications in PG, check if the notification settings is turned on.