
Rayane.
Worst banking app ever, support takes almost 24h to leave 1 message and dissapear again, and the app is full of hidden fees, they change exchange rates when money is sent to you then change it again when you send, i lost 23€ in 1 transaction by this scam, these are a bunch of scammers and i am deleting my account, i will never recommend this bank.
1 person found this review helpful

muohanned
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- Very bad and unresponsive support: I made a transaction to another bank account, the transaction failed and there is no transparency, I could not know why it failed, I contacted their support team but they do not even respond. - High monthly fees. - If you receive EUR amounts they convert them to USD at their own conversion rates. If you are seeing this Moneco team, please make your support team responsive, my report ticket is hanging in the app with no responsr.
Hello! We apologise for the delay! We process requests manually, which takes time. Rest assured your funds are safe; failed transfers usually stem from bank routing. Our fees and conversion rates cover operational costs, but we aim to reduce them soon. Please send a new message in your in-app ticket so we can prioritise and resolve this!

Spirite19
very bad experience. the support doesn't respond at all, it been 2 days since I tried contacting with them but they still didn't respond. I don't recommend it at all.