Amex GBT Mobile

GBT US LLC

About this app

Welcome to Amex GBT Mobile: the app that helps travelers manage the complexities of today’s business travel by providing real-time trip management on the go.

With last minute travel changes and disruptions, you need an easy and efficient way to manage every aspect of your journey. The Amex GBT Mobile app gives you the ability to check into flights, share your itinerary, book transportation and accommodations, and get support when you need it most – all in one place.

Here’s how the Amex GBT Mobile app takes the stress out of travel by supporting you every step of the way:

Manage bookings directly from your mobile device.
• Book flights, hotels, cars and trains, and check in for your flight right from the app.
• View your hotel reservations, car rental details, arrival/departure times, gate location, carbon emissions and more while on the go.

Access your travel details in one place.
• Quick access to previous and upcoming trip information.
• Cancel or modify bookings at the click of a button.
• Add trip details to any calendar and share itineraries.

Easily manage your trip via Chat Assistance.
• The Amex GBT Mobile app is the only business travel app that puts travelers directly in touch with Amex GBT travel counselors via click-to-call or chat – 24/7.
• Book, modify, or change existing trips, flights, and hotels or get assistance with invoice inquiries.

Never miss a beat, with trip updates and instant messages.
• Receive important travel updates and notifications in real-time.
• Stay safe while on the road with Expert Care™ and Proactive Traveler Care™ – solutions that work in tandem with the Amex GBT Mobile app by providing even more support to travelers during times of disruption.

Expense and approve from anywhere.
• Manage your expense approvals wherever you are.
• Submit expenses as you travel.

Download and try the Amex GBT Mobile app before your next trip!
Note: this app is for customers of American Express Global Business Travel (Amex GBT).

To access a list of frequently asked questions, please click here: https://www.amexglobalbusinesstravel.com/faq/

Not using Amex GBT’s suite of solutions? Please have your leadership contact us to discover ways to enhance your travel program so you can take your business to the next level. Contact us: https://www.amexglobalbusinesstravel.com/contact/

Ratings and reviews

Downloaded the app after booking a trip through the laptop portal. App initially didn't show any trips. Uninstalled and redownloaded and the trip appeared. Couple days later, went to view my trip; it's gone. Uninstalled and redownloaded, and now I can't get past the "Authentication in progress" screen. Online tech chat gave me two different addresses to email about my problem, advising 24-72 hours for a response. My flight is tomorrow. Not an ideal situation.

Apparently the only way to receive support on a trip is to download this app and use the chat feature. When using the chat feature, you CANNOT SEE WHAT YOU ARE TYPING. Even in the middle of a word, your cursor is on the line below the word, and the text box is only big enough for a single line. So you are typing on a phone, you cannot see what you are typing, and features like auto-capitalization or auto-correct do not work.

Won't let me log in. Says I cannot use an email address for a user name when I just registered using one and can log into the website with it just fine. What a bunch of junk. Update in response to developer feedback: So I need two different logins (and therefore two attack vectors for hackers) in order to access a single set of info on the back end? Here's an ingenious idea... let users log in with the same credentials. It's what we want, and the customer is always right. And for that, my review remains at one star.

What’s new

We are always working to improve the performance of our app and your experience using it. Our latest release includes general bug fixes and some updates.