My Vodafone

Vodafone Limited

About this app

Keep track of your Vodafone account on the go with the My Vodafone app. Track your usage, view and pay bills. With My Vodafone you can also upgrade your phone, change your plan, and get weekly treats and give-aways with VeryMe rewards.

You can also:
• Get help from TOBi, our friendly virtual agent
• Top up and claim rewards
• Add extras and manage your bars
• Check your network and Wi-Fi speed
• Manage all your Vodafone services in one place

Things to remember:

• You must be on a device with your Vodafone UK SIM card to use the app

• The first time you use the app, you’ll need to be connected to our mobile network (not Wi-Fi) to register your device. Just to note, if you don’t have an inclusive data allowance this will be charged at your standard rate

• The My Vodafone app is free, but any data you use to access VeryMe Rewards or other functions will be taken from your monthly allowance or credit

• If you’re new to Vodafone or have recently upgraded, your account information won’t be available until after your first bill

• The My Vodafone app is being rolled out to sole trader and small business customers. We’ll contact you when you can use it for your business

• For more help with the app visit www.vodafone.co.uk/app

• Having app issues? Email [e-mail]

Ratings and reviews

Vodafone force you to use the app for everything, including any admin or account issues. but the app, when any setting change is selected, takes you to a page that asks you to download the app. It's a feedback loop of ultimate frustration. Can't do anything. absolute garbage service. Vodafone always has been mince, ever since the 90s. Unfortunately I need their network for my remote rural location, otherwise it would be a short relationship.

Occasionally I get logged out of the app, and certain features like "Your Plan" or "Add extras" don't even work when I try to access. I get a message that reads "Feature currently unavailable"... for weeks. Your global or world roaming fees are horrendous as well. Horrible UI and UX

I had to call the complaints line to sort out all the issues with the app that other users had reported. Each call took almost an hour. The problems ranged from simply setting up an account and changing a password to getting the app to work properly. The AI Tobi is useless and a time waster. The only hotline that actually works is the complaints line.

What’s new

This release includes performance improvements, bug fixes and a few subtle tweaks to make everything feel smoother.