My Vodafone

Vodafone Limited

About this app

Keep track of your Vodafone account on the go with the My Vodafone app. Track your usage, view and pay bills. With My Vodafone you can also upgrade your phone, change your plan, and get weekly treats and give-aways with VeryMe rewards.

You can also:
• Get help from TOBi, our friendly virtual agent
• Top up and claim rewards
• Add extras and manage your bars
• Check your network and Wi-Fi speed
• Manage all your Vodafone services in one place

Things to remember:

• You must be on a device with your Vodafone UK SIM card to use the app

• The first time you use the app, you’ll need to be connected to our mobile network (not Wi-Fi) to register your device. Just to note, if you don’t have an inclusive data allowance this will be charged at your standard rate

• The My Vodafone app is free, but any data you use to access VeryMe Rewards or other functions will be taken from your monthly allowance or credit

• If you’re new to Vodafone or have recently upgraded, your account information won’t be available until after your first bill

• The My Vodafone app is being rolled out to sole trader and small business customers. We’ll contact you when you can use it for your business

• For more help with the app visit www.vodafone.co.uk/app

• Having app issues? Email [e-mail]

Ratings and reviews

10 weeks to wait for broadband, after the engineer didn't complete the setup after the initial 6 week wait. Relentless app errors. Useless support. I received no service so decided to cancel before first payment, being reassured I would not face any fees. Since that cancellation this afternoon I have not received a single email to confirm that my contract had been cancelled. I have spent so much time dealing with these people and in the end I got nothing but trouble and no broadband.

Update 1 Mar 26: Not only does it lose connection history & login credentials from time to time, it doesn't show accurate bills! I was alarmed to see my bill go up today, 1st Mar, instead of on 1st Apr... only to be told by a manager via chat that it shows the original amount this month "at our end" and what I'm seeing is only "an estimated amount"! Fat lot of use. So the App is good for...?? Chats. Contract details. Not a lot else. Hmmm. Another star removed.

Useless. App rarely works. Gets stuck in a loading loop. When it does work, it doesn't let you do anything useful. You can see your accounts. But the service checker doesn't work. The chatbot is pointless and also gets stuck in loops. Waste of time.