My Vodafone

Vodafone Limited

About this app

Keep track of your Vodafone account on the go with the My Vodafone app. Track your usage, view and pay bills. With My Vodafone you can also upgrade your phone, change your plan, and get weekly treats and give-aways with VeryMe rewards.

You can also:
• Get help from TOBi, our friendly virtual agent
• Top up and claim rewards
• Add extras and manage your bars
• Check your network and Wi-Fi speed
• Manage all your Vodafone services in one place

Things to remember:

• You must be on a device with your Vodafone UK SIM card to use the app

• The first time you use the app, you’ll need to be connected to our mobile network (not Wi-Fi) to register your device. Just to note, if you don’t have an inclusive data allowance this will be charged at your standard rate

• The My Vodafone app is free, but any data you use to access VeryMe Rewards or other functions will be taken from your monthly allowance or credit

• If you’re new to Vodafone or have recently upgraded, your account information won’t be available until after your first bill

• The My Vodafone app is being rolled out to sole trader and small business customers. We’ll contact you when you can use it for your business

• For more help with the app visit www.vodafone.co.uk/app

• Having app issues? Email [e-mail]

Ratings and reviews

It's ok for 'current' stuff, eg. logging/updating a fault call, speed test, checking plan, using 'Tobi' to contact agent, etc... but doesn't keep records. I've only been a customer for 3 months but already it has lost stuff at least twice - everything in the 'old chats' and speed test 'history' screens. After a 7-day outage over Christmas it suddenly lost my login credentials altogether, made me go through all the setup etc again. Frustrating. 3 stars is generous. Does not "delight" as promised!

10 weeks to wait for broadband, after the engineer didn't complete the setup after the initial 6 week wait. Relentless app errors. Useless support. I received no service so decided to cancel before first payment, being reassured I would not face any fees. Since that cancellation this afternoon I have not received a single email to confirm that my contract had been cancelled. I have spent so much time dealing with these people and in the end I got nothing but trouble and no broadband.

Easy to navigate. Shows available data. Contains good offers and prize competitions. Allows you to upgrade or change your package via the app. Unfortunately the same can't be said about the data signal strength. It seems to be impossible to watch anything on my device without repeated buffering every minute or so. Makes streaming extremely frustrating. That's supposedly what unlimited data means to Vodafone. Absolutely shocking.