My Vodafone

Vodafone Limited

About this app

Keep track of your Vodafone account on the go with the My Vodafone app. Track your usage, view and pay bills. With My Vodafone you can also upgrade your phone, change your plan, and get weekly treats and give-aways with VeryMe rewards.

You can also:
• Get help from TOBi, our friendly virtual agent
• Top up and claim rewards
• Add extras and manage your bars
• Check your network and Wi-Fi speed
• Manage all your Vodafone services in one place

Things to remember:

• You must be on a device with your Vodafone UK SIM card to use the app

• The first time you use the app, you’ll need to be connected to our mobile network (not Wi-Fi) to register your device. Just to note, if you don’t have an inclusive data allowance this will be charged at your standard rate

• The My Vodafone app is free, but any data you use to access VeryMe Rewards or other functions will be taken from your monthly allowance or credit

• If you’re new to Vodafone or have recently upgraded, your account information won’t be available until after your first bill

• The My Vodafone app is being rolled out to sole trader and small business customers. We’ll contact you when you can use it for your business

• For more help with the app visit www.vodafone.co.uk/app

• Having app issues? Email [e-mail]

Ratings and reviews

It's ok for 'current' stuff, eg. logging/updating a fault call, speed test, checking plan, using 'Tobi' to contact agent, etc... but doesn't keep records. I've only been a customer for 3 months but already it has lost stuff at least twice - everything in the 'old chats' and speed test 'history' screens. After a 7-day outage over Christmas it suddenly lost my login credentials altogether, made me go through all the setup etc again. Frustrating. 3 stars is generous. Does not "delight" as promised!

Multiple restarts, will not run continuously and shuts down, won't allow to log in. Faills to recognise user name or password then asks multiple times to update, then asks to restart. Flashes up issues with app and closes down. Given up with it, it's useless and can't wait to get to a different mobile network. Even Vodafone shop staff agreed it's totally useless after they tried to log in on my behalf.

I have my account with Vodafone for nearly a year now & have registered at least 3 times but still no record of my account. It must exist because you keep charging me each month. Also it has recently increased to just over £40.00 GBP. What I need most is my account number which I can use when I take my phone into the shop to see if they can fix it. I spoke to someone there who advised the shop would be better placed to try to solve the problem because they will be able to see all the viruses.