I have to set my pin up every single time I open the app. Can't do anything useful without doing this. You would think a giant telecoms company could get their app correct. Mind you they never get my upgrade/plan correct either so this is about the level of competence I expect from vodafone
I hate this app and I hate this company. I regret why I even transferred. This app keeps asking me to set up my PIN everytime and whenever you try to go to customer service they just reset your account and promise you that it will never happen again. Guess what? A week later it does the same.exact thing!
Not fit for purpose. Despite calling on numerous occasions and visiting Vodafone shops, they still cannot set my account up properly. I can see how much data I've used through the month and see the amount of my bill but can't set up my pin or access the rest of my account. Fortunately they manage to take the right amount out if my account each month.
Vodafone clearly does not respect privacy. Every time this stupid app gets updated it resets the privacy settings and does not allow to proceed without consenting to them being able to snoop on you. When GDPR comes into force I look forward to reporting them for this breach. It should only ask me once and NEVER again.
Annoying that you often have to re-set up a PIN in order to access billing info. Done this at least three times to date. But the app does give a useful overview of how much data/calls you have used/ have left before next monthly renewal date. And you can report poor coverage issues.
Awful app. I have a PIN already set up yet every time I try and access my account it says that they are having technical issues, even though I can use the same details on the website with no problems. Spoken to customer service 3 times and still no luck. Terrible!
We are aware that some customers may experience an issue when trying to access certain pages in the app. We are working on this and will implement further fixes shortly.
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