My Vodafone

Vodafone Limited

About this app

Keep track of your Vodafone account on the go with the My Vodafone app. Track your usage, view and pay bills. With My Vodafone you can also upgrade your phone, change your plan, and get weekly treats and give-aways with VeryMe rewards.

You can also:
• Get help from TOBi, our friendly virtual agent
• Top up and claim rewards
• Add extras and manage your bars
• Check your network and Wi-Fi speed
• Manage all your Vodafone services in one place

Things to remember:

• You must be on a device with your Vodafone UK SIM card to use the app

• The first time you use the app, you’ll need to be connected to our mobile network (not Wi-Fi) to register your device. Just to note, if you don’t have an inclusive data allowance this will be charged at your standard rate

• The My Vodafone app is free, but any data you use to access VeryMe Rewards or other functions will be taken from your monthly allowance or credit

• If you’re new to Vodafone or have recently upgraded, your account information won’t be available until after your first bill

• The My Vodafone app is being rolled out to sole trader and small business customers. We’ll contact you when you can use it for your business

• For more help with the app visit www.vodafone.co.uk/app

• Having app issues? Email [e-mail]

Ratings and reviews

Useless, I can't log in because I don't have a password, and when I click on the link for that it just puts me on the website with no password option. I also can't login offline either because it gives me an error. The number on the website to top up my phone doesn't work properly (the number given isn't anything to do with topping up, it just directs me to the app), so I literally cannot even top up. Absolutely ridiculous

Update 1 Mar 26: Not only does it lose connection history & login credentials from time to time, it doesn't show accurate bills! I was alarmed to see my bill go up today, 1st Mar, instead of on 1st Apr... only to be told by a manager via chat that it shows the original amount this month "at our end" and what I'm seeing is only "an estimated amount"! Fat lot of use. So the App is good for...?? Chats. Contract details. Not a lot else. Hmmm. Another star removed.

Barely ever works, and when it does it lacks the settings you opened it for (which you wouldn't need, if Vodafone didn't like to change them for no reason). Its latest thing is telling me I've blocked all calls and texts, with no button to turn this off. I'd be concerned if it wasn't likely the app is just wrong, as usual, but at this point I'm used to this.