![](https://play-lh.googleusercontent.com/a-/ALV-UjVTvVWEc0oTvxx3zpoZqq47ArcAbPn0x0ulRRgaoVhGDMymQ0L8=s32)
J L
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My previous review got deleted so I'll say it again. Terrible app. Unresponsive after logging in. Can't even make payments from it. I'm pretty sure they've intentionally rigged it like this so people will be late on payments. Very underhanded. The app is completely unusable. To top it off even the main website is "coincidentally" having issues too. This is the green light I needed and I will be changing insurance providers.
77 people found this review helpful
National General Insurance
May 18, 2023
Thank you for this feedback and we are sorry to hear of your experience. Please contact us at 888-293-5108 so we can help assist you further and learn more details of your experience to help us improve our mobile app.
![](https://play-lh.googleusercontent.com/a/ACg8ocJuz7Reqv26l2u_7htBE4lq9nAI9LuxsTRFT-x5xtuLfyXPjg=s32-mo)
ann arambula
Had it it worked great! So I went green. Now, I don't know what you guys did but it SUCKS!! I can't log in or make a payment now. When I got to log in it kicks me off right before it opens, it uninstalled and reinstalled, iv updated still the same. Terrible, terrible. I'm uninstalling. At least I can pay on the web site I guess. Though I'd rather have the app.
51 people found this review helpful
National General Insurance
September 18, 2023
it appears we did have an outage this morning related to logging in. We believe the issue is now resolved, please try again. Thank you and we apologize for the inconvenience.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXCJkEYNTnHaZpgkEwJ3ZTApsku7dJPWgIJnbZXdMp60U7X3bSwQA=s32)
Danielle Martin
When you open the app it flashes continuously. There are very few buttons that actually work to get past the main screen to a functional part of the app to be able to pay or otherwise use the app. The rest of the app is also glitchy. Overall I'm confused as to how this app got this far with such poor functionality and it's been like this for months.
20 people found this review helpful
National General Insurance
August 7, 2023
Thanks for making us aware of the issue. We are working on a fix for the flashing issue and expect this to be resolved mid-August. We apologize for the inconvenience, but until this issue is resolved, you can use our website to self-service your policy, using the same login as you do for the app.