
Sean Flemming
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Makes driving more frustrating and stressful. I can appreciate that this is a tricky thing to do as an app and that it can't be flawless. I barely drive anywhere, and don't even have to drive to work, but constantly get dinged for the time of day when I do drive, which I absolutely can't avoid. It also occasionally dings me for phone use when I absolutely haven't been engaging with the phone while driving, hands-free or otherwise. Edit: removed it from policy. $5/mo off isn't worth the headache
19 people found this review helpful
National General Insurance
December 8, 2025
Thank you for the feedback. Please contact customer service at the phone number listed on your policy so they can review how the app works and what counts as an event.

Alicia Millon
For some reason the app starts "detecting" trips about 2-3 minutes before I start driving. I routinely set my GPS/finish texting etc and set my phone down, THEN start driving - but it doesn't matter, I am flagged for phone use at the beginning of every. single. trip. It has popped up that it's "detecting a trip" while I'm sitting in my garage or even when I'm laying in bed... I have no idea how the detection is supposed to work, but it's ruining my driving score for no good reason.
39 people found this review helpful
National General Insurance
November 20, 2025
Please reach out to customer service at the phone number listed on your policy so they can research further.

Shi
The app is not recording my trips! Before you tell me to call customer service, I had to call to get the email with the code in the first place. Then, I realized it wasn't recording the trips, so I called again and followed George's instructions to uninstall and reinstall. I have driven multiple times & it still is not picking up my trips. I am required to check them 3x's in order to get my discount. the month is almost over & I can't check. My old app worked amazingly. I never had an issue.
70 people found this review helpful
National General Insurance
April 30, 2025
We're sorry to hear the app isn't recording trips for you. It could be a setting on your phone that is preventing the trips from being recorded. Please contact Dynamic Drive help center at 866-495-4995 who can assist with troubleshooting your issue.