
Sean Flemming
Makes driving more frustrating and stressful. I can appreciate that this is a tricky thing to do as an app and that it can't be flawless. I barely drive anywhere, and don't even have to drive to work, but constantly get dinged for the time of day when I do drive, which I absolutely can't avoid. It also occasionally dings me for phone use when I absolutely haven't been engaging with the phone while driving, hands-free or otherwise.
11 people found this review helpful
National General Insurance
December 8, 2025
Thank you for the feedback. Please contact customer service at the phone number listed on your policy so they can review how the app works and what counts as an event.

Deb Thomas
completely useless app. shows phone use when I only drive 1 mile! I have it set to be hands free to receive calls so I do not touch my phone. that should not count against your score. thinking of switching insurance companies because of this. state law requires using hands free. still shows phone use even with Bluetooth off. contacted customer service-no help at all. routely worked perfectly. don't know why it went away.
14 people found this review helpful
National General Insurance
November 20, 2025
Thank you for the feedback. We're sorry for the issues that you are experiencing and will look into this further.

Alicia Millon
For some reason the app starts "detecting" trips about 2-3 minutes before I start driving. I routinely set my GPS/finish texting etc and set my phone down, THEN start driving - but it doesn't matter, I am flagged for phone use at the beginning of every. single. trip. It has popped up that it's "detecting a trip" while I'm sitting in my garage or even when I'm laying in bed... I have no idea how the detection is supposed to work, but it's ruining my driving score for no good reason.
22 people found this review helpful
National General Insurance
November 20, 2025
Please reach out to customer service at the phone number listed on your policy so they can research further.