Direct Auto Insurance

National General Insurance

About this app

Access your policy on the go. Here are some of the things you can do with the Direct Auto app:

- Sign your new policy documents
- Access your ID cards
- Make a payment
- Reinstate or renew your policy
- Request roadside assistance
- File a claim
- View your drivers and vehicles
- View your coverages
- View all policy documents
- View your payment history

Ratings and reviews

This is the most ghetto mess I've ever seen in my life. I know it's the cheap insurance, but Jesus. I JUST signed up for the insurance and can't access my account due to unspecified errors. Have to RE-make the account by making a whole throwaway email. Seems a bit insecure but ok...I guess. Call to ask if I can transfer access to the old email. Was told the issue was being escalated. Waited over a week, called to see if I could verify any changes...this woman put me on hold and ended the call.

My experience with this company has been terrible. The last straw was paying $300 for my monthly plan, only for them to cancel it five days later without any notification. Now, as I prepare to pay for the next month, I discover I've been driving without insurance the entire time. They offered me only half of my money back. So they lost a customer that day. I later went to 'Glacier,' which offers better coverage at a lower cost. I would not recommend Direct Auto to anyone.

The app is basically just a shortcut to their internet homepage. you can't really do anything from the app except make a payment and get your ID cards. I guess that's all it really should be, but it would be nice to not be forced to call customer service or visit a physical location to make some changes. the app could really use some updates and actually be turned into an app instead of a shortcut

What’s new

We’ve made some behind-the-scenes improvements to help keep things running smoothly