Engage

Netsmart

About this app

Using Engage patients enrolled in a Methadone treatment program can:

- Check in to the dosing queue with the tap of a button

- Pay any outstanding balance due to the clinic via credit card through a secure network.

- Receive notification of appointments and clinic wide information.

The Engage app provides seamless integration to the clinics Methasoft Treatment Management system.

Ratings and reviews

Recently after checking in through the app. It would inform me where I was in the queue & my wait time but upon checking the clinic's system & not be in the queue at all! I would then have to check in through the clinic's system after I've already been waiting! I'm not the only one having this issue in my area. Not just my clinic but my AREA! So it's not an issue with the clients at my facility but several facilities. This could be very detrimental to someone's recovery!

This app works most of the time with minimal issues. If I use it to check in to my clinic and then watch YouTube or make a phone call while I wait in line after I go back to the app it will not bring up the same info i had before. I'll have to hit the 'check in' or 'queue wait time' button again to bring back my info. Slightly annoying.. otherwise it's a good app and it's easy to bypass the location requirements for some clinics.

This is probably the worst system I have ever experienced. I've been going to the quad county clinic for over a year and everytime I come, I leave within 10 minutes. With this new system, it takes an hour or more and the building is always full of people who also can barely hear the voice that calls out the numbers.. you cannot hear the voice , you cannot see the numbers on the screen at all. They're too small to read.thr estimated time on the app is WAY off. Terrible system. Hate it.

What’s new

Bug fixes