
Andrea Serini
Unreliable! It's a lottery if and when it will connect to the server. My internet connection at home is working (I have other appliances I can connect to remotely without issues) but this app can't connect to the server. When it does the relay can't connect to the wi-fi. The whole idea of remotely controlling your thermostat is defeated by the fact that you never know if you can connect. Do you include hardware obsolescence by design? It used to work but now it's a lottery.
3 people found this review helpful
Legrand - Netatmo - Bticino
December 19, 2022
Hello, thank you for your review, some of our services were temporarily unavailable that day, we sincerely apologise for the inconvenience. Our teams worked hard on resolving this as soon as possible, and all services were restored. Rest assured the thermostat and valves continue to regulate the heating even if the servers are unavailable.

Catalin Mitru
Worked great for over a year, but now it doesn't work anymore. I left home for a couple of days and when I came back I cannot connector to the relay anymore. Tried and doesn't work: power on/off relay, reset wifi, uninstall/install energy app (now I cannot log in anymore), changing password does not work either. Now I'm stuck with heater on 20deg since the manual thermostat only keeps the device on higher/lower setting for just 3h. Netatmo servers are down and I cannot request for support.
2 people found this review helpful
Legrand - Netatmo - Bticino
December 19, 2022
Hello, thank you for your review, some of our services were temporarily unavailable that day, we sincerely apologise for the inconvenience. Our teams worked hard on resolving this as soon as possible, and all services were restored. Rest assured the thermostat and valves continue to regulate the heating even if the servers are unavailable.

Leonardo Costa
- Flag inappropriate
- Show review history
low quality product not so cheap. the gateway can only control the relay, if you buy another product you have to install another gateway. batteries last only one year. After some years the temperature sensor has gone with a 4 degree error. i can only use the manual control. probably a low cost mems has been used. Good for a cheap Chinese gadget not for an expensive heater control.
1 person found this review helpful
Legrand - Netatmo - Bticino
December 19, 2022
Hello, thank you for your review, I invite you to contact us on helpcenter.netatmo.com and add the word "appand" in your message, we will help you resolve this situation.
Kate
Netatmo customer service