
Theresa Rogers Simpson
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I downloaded this app recently, and it will not work. I keep trying back later, the same results! This is very disturbing to me. I would think a company that has been in business for literally years this should not be an issue. This is a red flag to maybe cancel my policy and look for another good reputable company. I will give it one week 7 days if this app still hasn't improved. I don't feel comfortable staying with them. If New York life tries, they can fix this and have the app up running.??
2 people found this review helpful
New York Life Insurance Company
May 27, 2025
Hi Theresa, we're so sorry the app isn't working for you! Please reach out to our online support team for assistance by calling 1-800-326-9986.

Douglas German
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Problem with app, not the phone. Can't log on due to this message: We have detected an issue with your mobile device preventing you from accessing this app. For your protection, it is recommended that you access your account on another device or reset your device to its original settings. NOW FIXED
3 people found this review helpful

Andres “RUserious98”
20 years ago, I bought whole life, somewhat skeptical. It's paid off in a big way. The company is reliable, the products can be a perfect balance of security and investment.