
Joanne Bagley
I had to make an account to make my premium payment bc the phone program wouldn't let me as it was the middle of the night. I work the overnight shift, so I operate at night. The app is up to date. Cache is cleared & phone restarted... and the app still won't open! it just shows a loading screen for several minutes, then says, "something went wrong." Fix your app!!! For a company as big as yours, that handles such important information, one would think you could afford to have a decent app.
New York Life Insurance Company
October 27, 2025
Hi. Thanks for reaching out. Can you please email us at socialmedia@newyorklife.com with a full description of your experience?

Nick Kiser
The app seems broken. I have tried changing my billing frequency, but it never changes. It keeps saying pending, then the next day it's gone with nothing changed.
6 people found this review helpful
New York Life Insurance Company
October 9, 2025
Hi. Thanks for reaching out. Can you please email us at socialmedia@newyorklife.com with a full description of your experience?

Douglas German
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Problem with app, not the phone. Can't log on due to this message: We have detected an issue with your mobile device preventing you from accessing this app. For your protection, it is recommended that you access your account on another device or reset your device to its original settings. NOW FIXED
9 people found this review helpful