Thank you for leaving a review, and that really doesn't look like that is how the app is meant to work. Can you please log a ticket here https://bit.ly/2TP6n9N (quote GS11482) and we will get back to you?
新功能
You will now be able to use 111 online if you have not proven your identity yet. You will now be able to request emergency repeat prescriptions. We have made technical improvements and fixed bugs.