Employee Engagement Manager

NiCE Ltd

About this app

NiCE Employee Engagement Manager (EEM) AKA CXone EM empowers you, the frontline agent, to self-manage your schedule and activities in the contact center with exceptional visibility, flexibility and control. Download the NiCE EEM app to experience the following benefits:

Self-Service Scheduling, 24/7
Use the NiCE EEM mobile app as a personal assistant for your contact center scheduling needs. View your hours and shifts with precision, anytime and anywhere, whether in the contact center or "on the go" outside.

Greater Schedule Control
Adjust your schedule with outstanding responsiveness and control, using EEM's in-app approval flow. No more long wait times and email exchanges with supervisors or administrators to get your schedule change requests reviewed and approved. Get it done quickly!

Better Work-Life Balance
NiCE EEM can offer schedule change opportunities based on your own preferences. In EEM aka itime or mytime, you can add extra hours to your schedule, swap or trade shifts during the day and into the future; or you can give up hours/shifts on short notice. Take advantage of schedule change opportunities that are optimized for you! (Note: schedule change opportunities are made available based on the staffing operation's specific processes and needs at the subject time.)

Read Terms of Use:
https://eemmobileapps.nicewfm.com/privacy-doc/EEM App TOU clean.html

NOTICE: If you are not sure of your contact center granting the use of NiCE EEM, please first check with an administrator at your organization that NiCE EEM has been deployed in the contact center.

Ratings and reviews

Constantly have to uninstall and reinstall, which isn't aa bad as the latest issue where you sign up for available UTO, then it says it's updating your schedule for hours sometimes! It goes past the point of the shift start time, so I've just worked the shift since it never confirmed, then once that time I tried to take off ended, it suddenly said my shift had been updated! But if you don't work when it says updating shift and it's taking forever, sometimes the reverse happens & we get a point!

This app barely works half the time. I always have to constantly reinstall it for it, too, even work. after a month or less of use. It constantly loads into a blank screen, but the moment I reinstall the app, it just works again, but then I have to get my companies reactivation code every single time. I can't use my companies computer any time I want to view my schedule whenever the app decides to not work. PLEASE FIX THIS

First of all the app doesn't work for days on end and only shows a blank screen. Secondly, I had an incident where I was very sick and went to use the app for sick time, which I had plenty of, and it kept saying your request is denied when it did work, only to have the next morning it say your request has been approved...after I worked my shift. a lot of good that did. Third, and lastly, I have my notifications turned on yet I do not receive notifications about VTO or overtime, ever.

What’s new

We constantly work towards making your experience better. The release addresses Angular/iconic upgrade with bug fixes and NiCE Rebranding