Patient Communication

OhMD, Inc.

About this app

OhMD is a HIPAA-compliant omni-channel patient communication platform built for physician practices struggling with high inbound patient call volume. It brings AI-driven and human-led conversations together across phone, text, and web in one unified inbox, allowing practices to manage all patient communication from a single system.

OhMD uses a hero-in-the-loop model. AI handles routine patient requests such as appointment scheduling, call deflection, voicemail transcription, and common questions. When staff expertise is needed, teams can step into, respond to, or take over conversations instantly from the same inbox. This ensures automation never replaces visibility or control.
Unlike messaging-only platforms or standalone voice AI tools, OhMD combines secure texting, calling, and AI voice in one platform. All patient conversations remain centralized, searchable, and assigned to the right teams, reducing phone interruptions and front desk overload.

Practices use OhMD to deflect inbound calls to text and AI conversations, improve patient access, and reduce staff burnout without hiring additional staff or outsourcing call centers.

Customers report measurable results, including fewer staff-handled calls, lower communication costs, and improved patient satisfaction.

Practices use OhMD to:
- Deflect inbound patient calls into text and AI-assisted conversations
- Answer calls, texts, and web chats from one unified inbox
- Automate scheduling and routine requests without removing staff from the loop
- Reduce front desk interruptions and staff burnout
- Improve patient access without hiring or outsourcing

Practices using OhMD report:
- Fewer staff-handled calls
- Lower communication costs
- Improved practice revenue and growth

Core capabilities include:
- AI-assisted call answering and scheduling
- Secure texting and call-to-text deflection
- Unified inbox for calls, texts, and web chat
- Smart routing and assignments based on patient intent
- Human takeover of AI conversations when needed

Ratings and reviews

In general: Slow, won't load messages, won't send without finagling. Specifically: OhMD deleted my chats and can't find my provider despite a conversation that's lasted weeks. I'm missing critical information. This is an important app in theory but in practice this is more frustrating than it's worth. Unless something changes FAST, talk to your provider about literally any other app. EDIT: Logging out/in fixed. Tech support is good. Still really darn slow, but.

I can no longer log in since the update. I tried sending a reset Password link but it just brings me to the app store. It does not allow me to update my password. ****update 2-26-23****** After being taken to the app store, I happened to click on the "open " button which in turn took me to the reset password screen. I was able to reset the password. I will say that this approach is not very intuitive or user friendly. If I wouldn't have happened to click on "open", I wouldn't have known.

This app is awful. It won't even open. At first it just said it was "processing" forever so I uninstalled and reinstalled and now it just won't open. UPDATE: They reached out to me by email immediately to fix the problem. It took a couple weeks, but they fixed the issue they were having with Android systems. They're still having some connectivity issues but are working to remedy it so I updated my rating to 4 stars

What’s new

New Features & Improvements
- Enhanced tap-to-call functionality to support calling via your OhMD number or your mobile number.
- Introduced a force upgrade screen to ensure access to the latest required app version.
Bug Fixes
- Fixed an issue that could block creating new colleague chats on mobile.