OnStar Guardian: Safety App

OnStar, LLC

About this app

SAFETY SERVICES RIGHT ON YOUR PHONE
 
Get family safety services — Roadside Assistance, help in a crash, family locator and Emergency Services — with the OnStar Guardian® app. No matter where you are, we're with you and your family – in any vehicle, on your motorcycle, even through your home’s smart speaker. Eligible OnStar Members receive the OnStar Guardian app as part of their plan. A standalone plan is only $15 a month. Plus, you can share the app with up to 7 friends or family members at no additional cost.
 
FAMILY SAFETY THAT GOES WHERE YOU GO
 
Mobile Crash Response
•      Crash detection that can send for help automatically
•      Smartphone sensors can detect a car accident and alert an OnStar Advisor
•      Help in a crash in any vehicle — or on your motorcycle
 
Roadside Assistance
•      Don't get stranded. Get help on the road, jump a dead battery, get assistance with a flat tire — you can even get fuel delivered or request a tow
•      Roadside Assistance for any vehicle or motorcycle
 
Location Status
•      Togetherness when you're apart. The family locator that lets you share and save real-time locations, view a live map, even send departure and arrival notifications
 
Emergency Services
•    Help when it's needed. The red Emergency button provides priority access to an OnStar Emergency Advisor 24/7
•    Get specially trained assistance with medical issues, severe weather and more — all while our Advisors send First Responders to your exact location
 
 
The OnStar Guardian skill for Amazon Alexa
•      Get Emergency Services from an OnStar Advisor — right in your home
•      Ask for help right from your compatible Amazon Alexa-enabled device
•      Link OnStar Guardian with your Amazon account to enable the skill

LIMITATIONS
 
Price subject to taxes and fees. See onstar.com/plans/guardian-app for details and limitations.

U.S. and Canada only. Available on select Android devices. OnStar Guardian service plan, cell reception, GPS signal and device data connection required. May not transmit all crash data. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).

Location Status services designed to locate compatible smartphones with Location Services permission enabled. Functionality varies by mobile device and plan. Data rates may apply. Terms and limitations apply.

Roadside services provided by Signature Motor Club, Inc., a member of the Allstate family of companies. Roadside services are for passenger vehicles (cars and trucks) and motorcycles only. Limitations and restrictions apply. Towing services can be used four times per year then additional charges apply. Additional charges apply to tire changes when a spare tire is not provided.  

Up to seven additional individuals can be added to the “My Family” section within the app.

Select service plan required. OnStar Guardian skill and associated OnStar services requires successful account linking with Amazon Alexa, completion of a safety profile including an accurate and up-to-date physical address of the Alexa- enabled device. Physical Address must be confirmed and updated in the OnStar Guardian app. Device data connection is required. OnStar links to emergency services. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Terms apply.

Ratings and reviews

I added a family member and I can locate them and sometimes the app will actually follow their movements down the street. That seems to be an intermittent feature. I cannot seem to set up location alerts or use any of the other advertised features. I have not attempted any roadside or emergency service, but I don't have a lot of confidence those would work.

none of the promised benefits of the app works. I want My Cadillac App back with OnStar on my car! Have been uninstalling the Guardian App every couple weeks and restarting phone a few times a week to try to help. Within 2 minutes of uninstalling this time, it stopped tracking again with all phones home in the same room. We have newer high-end phones. It's frustrating and unreliable. How will it work in an accident?

The idea behind this is good, but it cannot be configured to allow only limited access. I do not want it constantly running in the background or always accessing my information. We need to be able to select when we want it to be on and have access. Also, during setup, it keeps going forward when I want to backtrack and check something. Okay. I tried using it. First time in 4 years to need service and they can't locate my account! Pure garbage!

What's new

- New "Get Started" Pages
- Miscellaneous Bug Fixes