Jacob Whitley
The user interface of the app is easy to use and I've have no issues with processing payment, which is great...buuut.. The reward quality is definitely declining. What used to be a free pastry reward is now just $1 off a pastry instead. Also, there is no option to swap out side items for value duets. I have to put in special instructions to ask the store to swap the side out. The app is great, but you can tell that Panera is getting greedy.
Dana DiGello
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The App. Is Garbage! Constantly freezes, I can't access my gift card 95% of the time, besides when I want to purchase something on the app. I'm able to select items, but can't make it past check out, cause everything goes white. Corporate America continues to fail, I'm completely over all of these places! This place used to be all right, back in the day, now I can clearly see it's future and it doesn't look good for them. If you view the rest of the reviews, they're all practically the same.
1 person found this review helpful
Joanne Burrill
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Unable to use customize feature since last update. I can do the customization but whe I go to add to order I get a black banner that says " something went wrong, try again later ". Very frustrating 😕 Panera has lost business, since I tried to order 4 times this past week and have ordered elsewhere for a quick pickup. Addendum: I contacted Panera directly and they quickly fixed the problem. I saw a new update for the App and loaded it. Worked perfectly! Great response!
4 people found this review helpful