While Pawshake is a great service and in really happy with our last pet sitter the app is horrible. Neither the app or the website is letting me rebook my previous sitter. The app keeps crashing and won't let me add favourites.
App seems okay, only issue is the lack of types I can add, I have 3 rats that I've had to list as guinea pigs as well as a fish that is listed as a reptile, would be nice to have the option to list them as their actual type or have an "other" field.
Cannot even book my previous pet sitter. Usless
Love this app, the only thing I would really like it to have additionally is the ability to include more price settings (for travel distance, duration of walks etc)
The reason for the five star is primarily the support from the community manager at Pawshake. We where new to the app and used a sitter for five days while making the error of not paying through the app. The dog came back with signs of abuse and we met with the vet who confirmed our suspicion. Because we did not book through the website, we were not eligible for an insurance refund for the vet, but we got support from the community manager, who after examining our complaint, removed the abusing sitter from the website and notified the clients. My lessons are (1) pay through the app, so you are eligible for all the benefits, (2) perform a due diligence by having a play date with the sitter, including all people the will be exposed to in the house and (3) reviews are not always telling the entire story, so make sure your pet has good chemistry with the sitter(s). Thanks to Sabrina from Pawshake for demonstrating great care and concern for the well being of out puppy :) We will use the app again and pay through the app to enjoy the benefits in case things go wrong. I hope this helps our animal community. Best of luck to all!
Not letting me pay....
Thank you for using Pawshake.
Please update the app for new features and bug fixes.