
Chin Pok Yap
The only banking app in the country that require you to go to a bank to verify your account regularly to even use the online banking. Why call it online banking when you need to keep doing it physically? New account opened also won't show up automatically, and have absolutely no way of adding it as well. So good luck having new account with this bank cause once you have the online "banking" account long ago, it will never get updated anymore.
52 people found this review helpful
Public Bank Berhad
March 4, 2025
Hi, Thank you for your review. We are sorry about the bad experience but we really appreciate you bringing this issue to our attention. Please reach out to customersupport@publicbank.com.my for further assistance.

Bloody_Girl Albee (Albee)
The app was just straight up trash, like it was so damn laggy. I doubt that it was even my phone or Internet issue, other apps load just fine and was incredibly smooth. I had to wait around 10 seconds or more just after clicking one single button then another long seconds after clicking another one. Literally fix this issue immediately. One or two is fine but the more this happens it started to pissed me off
2 people found this review helpful
Public Bank Berhad
April 27, 2026
Hi. Thank you for the positive review. We are pleased to hear that the MyPB app is performing up to your expectations and we will strive to provide you with more quality services in the future. Have a great day!

PureGM TYS
If possible, I will give a zero rating directly. This app will randomly become a blank page when you need to use it to make approval. Even if you go to the mobile storage setting, clear cache relaunch still will blank page and no response after waiting for a few minutes. It's been a few months, the developer team never detects and fixes the app bug. Totally disappointed.
8 people found this review helpful
Public Bank Berhad
March 24, 2026
Thank you for bringing this to our attention. Please provide your mobile phone model, OS version, your name and contact number to customersupport@publicbank.com.my for further assistance.