
Chin Pok Yap
The only banking app in the country that require you to go to a bank to verify your account regularly to even use the online banking. Why call it online banking when you need to keep doing it physically? New account opened also won't show up automatically, and have absolutely no way of adding it as well. So good luck having new account with this bank cause once you have the online "banking" account long ago, it will never get updated anymore.
47 people found this review helpful
Public Bank Berhad
March 4, 2025
Hi, Thank you for your review. We are sorry about the bad experience but we really appreciate you bringing this issue to our attention. Please reach out to customersupport@publicbank.com.my for further assistance.

Leah Shee
is a useful app for handling everyday banking tasks. I like that it lets you check your account balance, transfer money, and pay bills without needing to visit a bank branch. The app helps make banking more convenient and accessible. At times the login or loading process may feel a bit slow, but overall it’s a practical and helpful banking app.
3 people found this review helpful
Public Bank Berhad
March 9, 2026
Hi. Thank you for the positive review. We are pleased to hear that the MyPB app is performing up to your expectations and we will strive to provide you with more quality services in the future. Have a great day!

Grace Hiam
Public Bank is very unreliable. I tried to log in on a normal weekend afternoon, but the app kept showing “connection timeout” even though my Wi-Fi was working perfectly fine. Because of this, I couldn’t access my account at all, which is extremely inconvenient. Also, I received a notification saying my Qard Current/Savings Account will be converted to Commodity Murabahah (Tawarruq). There was no clear explanation of what this means, and I was not asked for my consent.
4 people found this review helpful
Public Bank Berhad
February 4, 2026
Thank you for bringing this to our attention. Please provide your mobile phone model, OS version, your name and contact number to customersupport@publicbank.com.my for further assistance.