
Chin Pok Yap
The only banking app in the country that require you to go to a bank to verify your account regularly to even use the online banking. Why call it online banking when you need to keep doing it physically? New account opened also won't show up automatically, and have absolutely no way of adding it as well. So good luck having new account with this bank cause once you have the online "banking" account long ago, it will never get updated anymore.
37 people found this review helpful
Public Bank Berhad
March 4, 2025
Hi, Thank you for your review. We are sorry about the bad experience but we really appreciate you bringing this issue to our attention. Please reach out to customersupport@publicbank.com.my for further assistance.

peggy tai
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The more the update, the worse the experience. Cant even scroll left to get full view of acct info on phone, need to rotate the phone instead. Have a hire purchase acc with PBB but couldn't check the balance at all, coz the HP acc wasn't in the app. Had to Google to find solution. Money will be deducted automatically from bank account but the HP acct has to be manually added into the online acct myself then only I can check the balance?! Genius!
Public Bank Berhad
January 5, 2026
Thank you for bringing this to our attention. Please email your contact number to customersupport@publicbank.com.my. We will contact you as soon as possible.

GD / xeys-j
Recently, the app keeps crashing on itself, whether when I'm in the middle of a transaction or even before the app can load up. Using desktop version is not an alternative bcoz I will still hv to use the crashy app to approve SecureSign, which I can barely do since the app keeps crashing before i can even open to approve it. It's a 1 in a 5 chance to successfully make a transaction, but after that it will still crash lol.
Public Bank Berhad
December 31, 2025
Thank you for bringing this to our attention. Please provide your mobile phone model, OS version, your name and contact number to customersupport@publicbank.com.my for further assistance.