
Chin Pok Yap
The only banking app in the country that require you to go to a bank to verify your account regularly to even use the online banking. Why call it online banking when you need to keep doing it physically? New account opened also won't show up automatically, and have absolutely no way of adding it as well. So good luck having new account with this bank cause once you have the online "banking" account long ago, it will never get updated anymore.
52 people found this review helpful
Public Bank Berhad
March 4, 2025
Hi, Thank you for your review. We are sorry about the bad experience but we really appreciate you bringing this issue to our attention. Please reach out to customersupport@publicbank.com.my for further assistance.

CheShin Chew
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Full of bugs like the older PB engage app. In-app keyboard does not allow caps lock. When I chose the log in phrase to be correct, it still gave an error message that says log in phrase incorrect, but it doesn't affect anything. Very concerning for the security when the app is not made well. Using debit card in digital wallet for paywave seldom works, which makes it useless. The challenge questions also are extremely limited and very out of touch. Not everyone has an answer to these questions.
16 people found this review helpful
Public Bank Berhad
September 9, 2024
Greetings. We appreciate your valuable feedback. Rest assured, we have forwarded your feedback to our internal team for future enhancement. Should you require assistance, please email to us at customersupport@publicbank.com.my.

PureGM TYS
If possible, I will give a zero rating directly. This app will randomly become a blank page when you need to use it to make approval. Even if you go to the mobile storage setting, clear cache relaunch still will blank page and no response after waiting for a few minutes. It's been a few months, the developer team never detects and fixes the app bug. Totally disappointed.
6 people found this review helpful
Public Bank Berhad
March 24, 2026
Thank you for bringing this to our attention. Please provide your mobile phone model, OS version, your name and contact number to customersupport@publicbank.com.my for further assistance.