
Alexey Zilber
This is a great bank if you don't enjoy having access to your money. They do their absolute best to make sure transferring money out is almost impossible. From cooling down periods to holding DuitNow transactions and forcing you to contact their case management department which takes 14 days to respond, forcing you to use their ATM to register your device. None of those things actually make using their system easier, or more secure.
2 people found this review helpful
Public Bank Berhad
October 27, 2025
Thank you for bringing this to our attention. Please email your contact number to customersupport@publicbank.com.my. We will contact you as soon as possible.

ymk
Worst banking app and system ever. Outdated infrastructure only permit max 12 chars password. Try to layer this security hole with secure sign, biometric and whatever. Once verified in the app, try to make a transfer and guess what, still needs to key in password. Worst of all, password manager won't work in the text field, not even pasting. It's 2026, change or die with the times.
3 people found this review helpful
Public Bank Berhad
August 3, 2026
Greetings. We appreciate your valuable feedback. Rest assured, we have forwarded your feedback to our internal team for future enhancement. Should you require assistance, please email to us at customersupport@publicbank.com.my.

Andrew Boey
honestly, one of the Best banking app. very little to almost ZERO bugs, making this app smooth and efficient to use. kudos PB team. u nailed it. on a side note, nothing to do with the app: PB's needing ATM visit and the 12 hours cooling offperiod when changing to a new phone makes it a big hassle... nay, dangerous too bcos clients like us get locked out of our monies and funds. perhaps u can do like what HSBC require: old phone approves a logout and 3 hours cool off instead.
1 person found this review helpful
Public Bank Berhad
September 7, 2026
Hi. Thank you for the positive review. We are pleased to hear that the MyPB app is performing up to your expectations and we will strive to provide you with more quality services in the future. Have a great day!