
Chin Pok Yap
The only banking app in the country that require you to go to a bank to verify your account regularly to even use the online banking. Why call it online banking when you need to keep doing it physically? New account opened also won't show up automatically, and have absolutely no way of adding it as well. So good luck having new account with this bank cause once you have the online "banking" account long ago, it will never get updated anymore.
46 people found this review helpful
Public Bank Berhad
March 4, 2025
Hi, Thank you for your review. We are sorry about the bad experience but we really appreciate you bringing this issue to our attention. Please reach out to customersupport@publicbank.com.my for further assistance.

prashan kumar
I'm having a connection timeout error. When I click 'proceed,' the app doesn't move. If I click 'no,' a popup appears but I still can't move forward. I need to access my account urgently, but I cannot uninstall the app because I don't want to go through the bank identity confirmation again. Please fix this bug.
Public Bank Berhad
March 12, 2026
Thank you for bringing this to our attention. Please provide your mobile phone model, OS version, your name and contact number to customersupport@publicbank.com.my for further assistance.

Leah Shee
is a useful app for handling everyday banking tasks. I like that it lets you check your account balance, transfer money, and pay bills without needing to visit a bank branch. The app helps make banking more convenient and accessible. At times the login or loading process may feel a bit slow, but overall it’s a practical and helpful banking app.
2 people found this review helpful
Public Bank Berhad
March 9, 2026
Hi. Thank you for the positive review. We are pleased to hear that the MyPB app is performing up to your expectations and we will strive to provide you with more quality services in the future. Have a great day!