
Amir Hoosain
Switched to Club Sim for the savings. The process was confusing and I didn't receive my SIM card prior to the port-in date for my number. Eventually it got sorted after I collected a card at a CSL shop. All was fine for a few months, but then my monthly auto-renew stopped for some reason, leaving me without service. It is almost impossible to reach anyone at their customer services hotline (I tried 5 times and succeeded once after a 1 hour hold). Their WhatsApp support responds after many hours.
3 people found this review helpful

H L
The WORST upgrade ever. Login from old ClubSim account is confusing, I have repeated the validation process like 3, 4 times. I have names all my cards, and now the names are gone, and I have to look up each card and rename them again. Some are installed into devices not so easy to be taken out. PCCW, you must be out of the freaking mind.
11 people found this review helpful

RV
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Very confusing website as well as app, keeps crashing and has lots of bugs. Was planning to buy club sim only because I wanted to keep my old number. Chose port in mobile number at their website. It redirects me to buying a new sim card. After purchase complete. No where it mentions to input old mobile no. Spoke with CS, said you will have to do it in app again and buy another sim. Waste of time. Guess their only objective is to sell a SIM that no one normally buys.
2 people found this review helpful