Petco: The Pet Parents Partner

3.7
16.6K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The Petco app is the Pet Parent's Partner. Use it to expertly pamper your pet both online and in our stores.

GET IT TODAY

You can buy in the app then pick it up at over 1,000 locations across the US. Leverage our Curbside Pickup option to help protect your health and safety while minimizing social exposure by ordering online and getting your items hand-delivered to your car.

PERSONALIZED TO YOUR PETS

Set up your pet and the app becomes your partner, helping you find and access all that you need for your pet.

Manage and track your pet’s complete health and needs. Look across your purchase history online and in-store to make sure your pets are covered in all care categories so they can live a happy and healthy life.

BOOK GROOMING APPOINTMENTS AND GET REWARDED

Did you know grooming is an essential part of your pet's health and wellness? Schedule an appointment to meet your new groomer - a skilled stylist who understands the care and attention your pet needs based on their age, breed, hair and skin. Plus, members can unlock the grooming perk in the app and receive a free 8th groom. Need to rebook, reschedule or cancel? You can do that in the app as well.

PERSONALIZED SHOP

Setting your pets up with Repeat Delivery, quickly buying something again, and finding the best nutrition and supplies has never been easier.

VITAL CARE

Our Vital Care membership makes pet care easier and more affordable. Track, load and redeem your Vital Care points and Vital Care Rewards in the app.
Updated on
Feb 13, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 5 others
This app may collect these data types
Personal info, Messages and 6 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

3.7
16.2K reviews
Stephanie Powers
February 21, 2024
Tons of products on the site/app are not identified as "out of stock", so you can spend an hour shopping and attempting to add items to cart, only to discover they are not available for shipping, delivery, or ANY store pickup. I spent an hour shopping and 23 items were in the catalog or search results, but not available for purchase. Very frustrating. At minimum, there should be a filter option to hide out-of-stock products. Had i not had a gift card, i would have shopped elsewhere.
4 people found this review helpful
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Lilian Pacheco
February 15, 2024
App is extremely slow, including the registers at the stores. Takes TOO long to apply each individual reward. App freezes constantly. Could not save repeat delivery. App seemed stuck. Tried several times. App is difficult to navigate. Can't always find product I want, even without filters. Again, tried several times, and then it worked. Seems that with today's technology, this should not be so clunky AND, worse of all, SLOW. PLEASE, PLEASE, UPGRADE APP. I love Petco. Hate App.
6 people found this review helpful
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Petco Animal Supplies, Inc.
February 19, 2024
Hello, we're sorry for any inconvenience. Could you please send us an email at apphelp@petco.com, detailing the issue you've encountered? We value your feedback and are committed to enhancing your app experience. Exciting news about improvements to the search experience is coming in the next few weeks! Hope to know more from you about other issues!
LaTrese Smith
February 17, 2024
App is clunky at best. It moves slow, freezes, & has trouble loading things. My cart disappears constantly both in the app & online. When i'm ready to check out, there's nothing like seeing your cart is empty. After I just went through picking out my cat's favorite foods. It may come back eventually, but if you go and add the stuff again, you're more than likely to end up with duplicates. You can do better than this, Petco. Please fix this!!
1 person found this review helpful
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Petco Animal Supplies, Inc.
February 19, 2024
Hi LaTrese, thanks for sharing your feedback. Could you shoot us an email at apphelp@petco.com with details like your Petco account email, Phone model, etc.? We're eager to help and investigate on this. Looking forward to hearing from you soon. Thanks!🐾

What's new

We've improved your app experience by fixing a few bugs