21.2K reviews
Content rating
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About this app

At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place.

• With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store.
• Sign up for our Treats loyalty program. You’ll earn points every time your shop & you can manage your account through the app.
• Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking
• Check Doggie Day Camp availability
• Make & manage PetsHotel reservations
• Play Treat Trail – connect treats, earn points & get coupons
• Tailor the app experience to your entire pet family with personalized offers & content
With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!
Updated on
Dec 4, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 4 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted
21.2K reviews
Daniel Chou
November 28, 2022
More convenient than ordering on my computer, but that's the only redeeming quality. As others mentioned, this app constantly glitches. It goes to pages i didn't tell it to go to/previous pages. Constantly interrupting my searched with the "Loading" icon. If you click on an item and then go back to the search list, it goes all the way to the top. So if you were halfway through the list, you'll have to start over again.
8 people found this review helpful
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Katelynn Porter
December 4, 2022
Despite being convenient, the app is poorly designed. I cannot get through a single session without multiple issues, whether it be with searches pulling random unrelated items, things not being added to my cart, and errors during checkout. I've also had an order go through my end but not show up for a couple days on their end, so I had to make a trip to the store anyway. 2 stars because it is kind of convenient to have when it does work.
3 people found this review helpful
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ashlee adams
December 6, 2022
I can never actually order anything from the app. I've always had to log in to complete my purchase. Whenever I change the card number and go to the last step, the final step never actually loads. Defeats the purpose if I need my computer to order anything. It loads products I haven't clicked to view, stays stuck on the loading screen and seem to crash at least once every time I use it.
3 people found this review helpful
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What's new

Thanks for using the PetSmart app! We take our Pet Parents' feedback to heart and make regular updates to our app to ensure your experience is top notch.

For this update you can expect:

*General maintenance and bug fixes to enhance the app performance