PetSmart

PetSmart LLC

About this app

At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place.

• With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store.
• Sign up for our Treats loyalty program. You’ll earn points every time your shop & you can manage your account through the app.
• Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking
• Check Doggie Day Camp availability
• Make & manage PetsHotel reservations
• Tailor the app experience to your entire pet family with personalized offers & content
With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!

Ratings and reviews

Extremely Glitchy and Slow! PROS: The app doesn't require minimum quantities when ordering for delivery (the website does), and they carry Exquisicat litter. CONS: The app is frustratingly slow and there are glitches galore! Unknown errors, missing pages, terrible 'search' capabilities, outright crashes... And checkout is a mess! Often, certain payment options don't work, and sometimes none of them work, so you can't complete your transaction at all!

Unusable. I used to be able to schedule and pay for grooming services on the app. If I try to schedule anything, it just keeps removing the time I've selected but nothing is booked. When I try to pay, it just keeps taking me back to the service total, as if I didn't click anything at all. The app hasn't worked properly for well over a year.

What happened? I used to love this app. I haven't been able to place an order for almost 2 months. When I get to check-out, it tells me "can't process payment" It doesn't matter what card I use. I've even uninstalled and reinstalled the app, still have the same issue. The app offers promos that you don't get when you shop in person. the points/promos are the only reason I shop at PetSmart. If I can't use those there is no point shopping here because they're more expensive than quite a few places