PetSmart

PetSmart LLC

About this app

At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place.

• With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store.
• Sign up for our Treats loyalty program. You’ll earn points every time your shop & you can manage your account through the app.
• Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking
• Check Doggie Day Camp availability
• Make & manage PetsHotel reservations
• Tailor the app experience to your entire pet family with personalized offers & content
With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!

Ratings and reviews

The second the app opens, every single time, I get the "sorry, we couldn't find what you were looking for. Please try again later" message. I can occasionally click to a new screen, but the pop-up just continues to appear, making the entire app completely useless & I only downloaded the app because the PetSmart website was doing almost the exact same thing.

The last update made this app SO MUCH WORSE and I didn't even know that was possible. I'm afraid to update it again, because how much worse can it get? I go to my faves to find the stuff I order most & half the list won't even load then most of the items, I click on them and just get "something went wrong." Once I get that error once, forget it. Everything I try to do just says something went wrong. I have to force close it at least a dozen times trying to place an order. Infuriating.

Cannot compete an online order. 2 times on the app and 1 time on the website, every time it goes to the "uh-oh" page cannot be found. I have to dispute 3 afterpay payment plans and wait to get my money back and have them cancelled. I even tried a debit card and the same thing happened. This app and the website need to be fixed asap. I'm losing out on $12 in discounts, lost my $2 in points that were redeemed on an order that never went through and my card was charged 3x for the Afterpay.