The General Insurance® App

The General Automobile Insurance Services, Inc

About this app

The General® mobile app helps you manage your policy anytime, anywhere. Whether you need to get a quote, make a payment, access your ID cards, add proof of insurance to your digital wallet, or submit a claim, The General® makes it simple and convenient

• Quickly get a quote for a new insurance policy with The General®

• Make a payment or schedule a payment using different payment methods.

• Access your ID Cards after signing in for the first time. You can view your virtual ID cards in landscape mode or open the PDF version to see your full legal ID cards.

• Start and submit a new claim, or track the status of an existing claim.

• Log in the way that works best for you using your email address or biometric authentication available on your device.


We’re always looking for ways to improve your mobile app experience. Please feel free to leave feedback about your experience or contact us at [e-mail]. We’re committed to delivering a 5-star app experience.


*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states.


End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/

Ratings and reviews

I've had this insurance for 4 yrs. they were the cheapest, by hundreds. The next year price went up almost $800, and same the next year. Even had policy paid in full after some issues were Partially resolved the next yr. I really liked easy sign in esp finger print. But this yr tells me my policy lapsed can no longer access it. Also could not get due date changed so I could use auto pay. I could not sign in at all to make payment. I eventually went thru website to pay since Nov. Lots of issues

I haven't used it (the app) much so that's why I only give 4 stars. But I do really appreciate the option to be able to cancel auto pay. It seems that a lot of things you can't opt out of automatic payments when you're first starting out. It's just easier for me to make manuel payments. Also, right at my 6th month anniversary as a new driver, my premium has dropped by $65.00. So I am super excited cause I feel like I'm already paying way too much. So this is really cool! 😎 But so far so good!

The application is easy to navigate and The General has great customer service, including the automated features. Instant results when looking. I only gave the app itself 4 stars though because the PDF file doesn't open in the newest form of Android 8.0.0 on my device and had to call instead to get the proper file sent via email. Like stated adove, it was instantaneous so no, harm no foul. If the file opened directly from the app though, it would help out more so in case you're pulled over.

What’s new

No tricks, just treats! 🎃 We've swept away a few bugs and made behind-the-scenes improvements to keep your app experience smooth and reliable. Happy Halloween!