
Alex
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After navigating through the various "deals" that just bring everything back down to an tolerable price, I get a message saying "The Hut Store is not accepting delivery orders". At 7pm on a Saturday. Option to "try another store" - there are none. And then I get an email reminding me that I have items in my basket that I haven't checked out yet. I would if I could! Arguably the best takeaway pizza but still the worst customer experience. Ordered elsewhere in the end.
40 people found this review helpful
Byte by Yum!
March 17, 2025
Hi Alex, we are sorry to hear this. If you can please contact our team here at customercare@pizzahut.co.uk and we can look into this for you. Thanks, Pizza Hut App Team

Kristopher Larsen MacGregor
regularly logs you out so you don't get your slices and despite now having 15 slices every time I try to redeem then the payment fails. remove the free stuff and it works fine. I emailed about the issue and was told its fine because I still have them. no its not fine. I cant use them. rewards system is a scam and I miss so many slices because I get logged out and don't get told to log in because it doesn't look any different
6 people found this review helpful
Byte by Yum!
June 23, 2025
Hi Kristopher, we are sorry to hear this. If you can please follow up again with your original email or please reach out to our customer care team here - customercare@pizzahut.co.uk, one of our team will be able to help look into this for you. Thanks, Pizza Hut App Team

Mike Ratcliffe
love pizza hut but everytime is used this app it's an uphill struggle, it'll either crash and not load on start up, trying to pay is hit and miss, trying to get deals to work can either be straightforward or 30mins of adding and subtracting menu items in an order so you're not paying an extra £10 for no reason.
Byte by Yum!
January 26, 2026
Hi Mike, we are sorry to hear this. Please reach out to our team here - customercare@pizzahut.co.uk so we can help look into this further for you. Thanks, Pizza Hut App Team