
Kristopher MacGregor
regularly logs you out so you don't get your slices and despite now having 15 slices every time I try to redeem then the payment fails. remove the free stuff and it works fine. I emailed about the issue and was told its fine because I still have them. no its not fine. I cant use them. rewards system is a scam and I miss so many slices because I get logged out and don't get told to log in because it doesn't look any different
6 people found this review helpful
Byte by Yum!
June 23, 2025
Hi Kristopher, we are sorry to hear this. If you can please follow up again with your original email or please reach out to our customer care team here - customercare@pizzahut.co.uk, one of our team will be able to help look into this for you. Thanks, Pizza Hut App Team

Matt Freeland
since the overhaul of the app I am completely unable to login. I get sent an email to login to my account but the link in that email just sends me back to the front page of the app which wants me to enter my email which just sends the exact same email! just a constant loop of getting kicked back the start page of the app and am literally unable to use it to order anything. Incredible how they've made an app that cannot do the one thing it's designed for!
1 person found this review helpful
Hi Matt, we are sorry to hear this. We are aware of this issue and it should be fixed now however if you are seeing having issues logging in, please reach out to our team here by following this link https://customercare.pizzahut.co.uk/hc/en-gb so we can help look into this further for you. Thanks, Pizza Hut App Team

Ayman Shaibani
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after long tedious navigation of the slow app adding items to the basket the payment method is bugged and doesn't allow me to add the payment card details, which I found amusing as the sole purpose of the app is to accept orders but when it does not allow you to to input your card details it kind of defeats the whole purpose. After several attempts, I decided to give up and order somewhere else. Pizza Hut you really need to sort thus out as it's likely losing you money. samsung s22+
3 people found this review helpful
Byte by Yum!
April 15, 2026
Hi Ayman, we apologise for this. We were experiencing some issues with the payment section of our app yesterday however this has now been fixed. If you would still like to speak to our team about this, please follow this link https://customercare.pizzahut.co.uk/hc/en-gb. Thanks, Pizza Hut App Team