Not Perfect, but getting there... I like the app, don't get me wrong. I used it on my old iPhone and now on my new Samsung. I feel it worked better on the iPhone and some of the features were better on that system but it still does what I need it to on the Android system. Updates and improvments keep coming so all I can do is wait and see what happens.
Response mapping, 2 thumbs up We've activated the responding to station mapping function and now you can see where your responding members are in addition to who is coming to the call. Helps the officer immensely on how to staff apparatus and ambulance. Also helpful on seeing who has the best route to the station. Mapping function on route to call will help new members who aren't familiar with addresses yet, but drivers should know where they're responding anyway. Scroll could be quicker when mapping functions are being used.
Gotten worse, not better. The latest updates have improved how to respond to callouts. Customer support is good. But due to cellurlar network differences, results may vary. I have used this app for over a year now and do not rely on it anymore.
Mapping feature doesn't work and response doesn't often show up When using the mapping feature, if it does come up it often doesn't get us to the correct address and we have to copy and paste the address in Google maps. Also when responding, the choices don't show up on the who is responding page.
Happy my department joined this service. Love the customer service back when I had a problem with multiple messages. Now if you could only get Itasca county (MN) on board. I hear dispatch is holding it back.
New issues I have had this app for a yr through my department and after renewal i have experienced difficults with the maping the incident area when i press map it, the app fills the address search bar with the full run sheet. Is this an issue with the app or the way we have it set up?
Please call or email with questions or for a tutorial on new features. 877-509-0381 or email@example.com. We don't monitor app reviews for technical support needs or comments!
Included: Live member tracking when responding from within the apps (must first be turned on by your system administrator in "System Settings" online); Do Not Disturb functions; messaging templates; scheduled messages (permission needed); revised settings access; general system enhancements.
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