The fact that I can't see my membership number within this app is ridiculous. I got a membership through my credit card but I can't see my membership number anywhere. The company that could provide that information is thorough my credit card company and is only open during business hours. No one can provide this information. This app only shows you where lounges are and doesn't do anything for your membership. Completely useless.
With the latest update (2/19/2018). I can no longer log into my account with the app (no problem logging in on my laptop using a browser). Call Support and was told to uninstall and reinstall the app and I still cannot log in. Dev Team, you can do better.
THE GOOD: - ability to look up lounge locations quickly. THE BAD: - lounge data is missing and requires a large download. - cannot view lounge ratings / reviews. - cannot submit ratings / reviews (error every time). THE UGLY: - Broken digital card access (barcode) which means you still need to carry around the plastic card
This app needs to update the list of lounges every time you open it, until the update is complete you cannot use it. I understand they want to give latest info, but when traveling I don't always have access to Internet BEFORE entering a lounge, and then I can't find one because the app won't launch... Stupid!
This app is useless on iPhone and Android. It pretty much bricks the functions we are used to from previous versions. I have to carry my physical card which is a pain.
Removing favorites is a mistake. I carefully favorite lounges that I need to factor closeness to gate, hours they bar entrance to priority select, and other variable through multiple layovers prior to the trip.
We're excited to release the latest update to our app, with the following new features:
- A brand-new look and feel with improved navigation
- Up-to-date entitlement information now available in the My Account section*
- 7 new language options (Spanish, Portuguese, Japanese, Russian, Simplified Chinese, Traditional Chinese and Korean) with dual-language functions to help you when interacting with airport staff who don't speak your preferred language
- Various Bug Fixes and Improvements
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