impossible to log in, incorrect information like with every app which requires username and password to log in, all the time usernames and passwords get forgotten. this app does not allow you to recover, even with member number. it supposed to send email to you, but it does not. second, some information (like opening hours) is incorrect. I walked through the whole Houston International Airport to KLM lounge, which according to the app should open at 6 AM only to discover that indeed it opens at 7.
Misleading advertising I don't understand the value of this company and I feel this is misleading advertising: I've just got my new priority pass card. Leaving my city, airport lounge told me that I could use the service from 11pm to 3am, a pretty hard to be there schedule. Tried another time in San Francisco International Airport. This time they restrict the access to flights leaving from Concourse A, having no AA, United or Delta (beside others) flights allowed. So good job @prioritypasscommunity , 0-2 against using the ser
Removal of Digital Pass Why did they remove the digital pass for Select members? Either this was a decision meant to differentiate their more premium memberships, in which it renders the app useless for the rest of us while providing dubious benefit for others, or it was done to try to discourage the Select riffraff from entering the lounges. The first case is an incredible annoyance, while the second is downright offensive. Is this snobbery or incompetence? Either way this completely undermines their brand.
Near useless Difficult to log in. Refers you to lounges where access is barred. Doesn't warn of need to book ahead. The app reflects the service overall. We eventually found a lounge at LGW North with no food, no wifi and absent assistance (My Lounge). Avoid the subscription and the app!
Should carry a warning if you are a NatWest customer There's a huge download to install then another huge download to refresh its database on first use. Then when you try and register a NatWest packaged account card it says you are not permitted to do so. Two years ago I was told that this was being looked into and the system was being changed. Sadly I can't award zero stars. Uninstalling to free up loads of storage space on my phone.
You can use this app to find a lounge. However, if you are a select member, don't bother establishing login credentials, because you can't store a digital membership card on your device. All you do is open yourself up for spam. Someone at Priority Pass is not thinking.
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