Resident Portal

Entrata, Inc

About this app

The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.

Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features).

Much of the ResidentPortal app is configurable by the property in which you live. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability.

If you have feedback, suggestions or bugs about the app itself, please email [e-mail], we would love to hear from you!

ResidentPortal App Features:

• Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used.
• Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late.
• One-Tap Pay - Pay rent with a single tap right from your smartphone. The app remembers your last used payment method and knows your exact balance due.
• RentNotify - Sends push notifications to your device, reminding you to pay rent.
• Contact Property - Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes.
• Submit Maintenance Requests - Submit a maintenance request right from the app.
• Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app.
• Fingerprint Authentication - After initial setup, securely log in to the app by scanning your finger print

Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products.

Ratings and reviews

When it works, it works well. However, god forbid you move to a new location that also uses this app. My old place STILL shows up as the first option (ive moved out), while my current place doesn't even show up! When I try the web version, it only works half of the time (doing the same thing as the app.) Also, the sending-a-code login option never seems to work either, so good luck if you forgot your password.

The app mostly works okay but downloading documents doesn't work, they download in an unreadable/corrupted format. Makes it so I can't view documents which is the second main reason to use the app. They should also allow you to set up auto payments for a certain percentage (or multi person split) of the amount due rather than a flat rate due to fluctuating utilities if you split rent with someone else.

The app isn't bad but there is a glaring problem. There is no confirm payment prompts nor a way to cancel a payment after posting. So if you split rent with a roommate and you accidentally pay the whole rent, there is no way (at the time of this writing) to fix it. Please add a prompt "Are you sure you want to pay ____?" It's 4 lines of code and would make life easier.

What’s new

• Submit a Notice to Vacate directly in the app.
• View estimated move-out charges, where available.
• Added Plaid ACH support for renters insurance payments.
• Improved business bank account setup.
• Enhanced payment and maintenance experiences.
• Improved overall app performance and stability.