Resident Portal

4.8
54.8K reviews
500K+
Downloads
Content rating
Everyone
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About this app

The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.

Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features).

Much of the ResidentPortal app is configurable by the property in which you live. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability.

If you have feedback, suggestions or bugs about the app itself, please email rpapp@entrata.com, we would love to hear from you!

ResidentPortal App Features:

• Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used.
• Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late.
• One-Tap Pay - Pay rent with a single tap right from your smartphone. The app remembers your last used payment method and knows your exact balance due.
• RentNotify - Sends push notifications to your device, reminding you to pay rent.
• Contact Property - Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes.
• Submit Maintenance Requests - Submit a maintenance request right from the app.
• Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app.
• Fingerprint Authentication - After initial setup, securely log in to the app by scanning your finger print

Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products.
Updated on
May 23, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity and App info and performance
This app may collect these data types
Location, Personal info and 7 others
Data isn’t encrypted
Data can’t be deleted

Ratings and reviews

4.8
53.7K reviews
Willie Spi
July 2, 2023
Great app other than it periodically unlinks your bank account (you have to do a direct deposit if you want to be charged a 3 dollar "convenience" fee) and that it wants to charge a 26 dollar "convenience" fee if you're wanting to use your credit card (Discover) so that you can at least get rewards for paying your rent. Idk if it's the app itself of the institution that I'm renting through, but come on! This is ridiculous! The app is easy to use, but slow. Probably a 4 star if not for the fees.
33 people found this review helpful
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mushwoom
August 1, 2023
It kept saying "request timeout" and bringing me back to the payment screen, instead of the usual receipt/confirmation screen when I was trying to pay for something. I tried using both wifi and my phone's data, getting the same problem. I just kept trying to pay and hoping it'd finally go through. Later, I found out it did go through... 9 times. Totalling an extra $3000. I had to go through a lot of stress and phone calls to the bank to cancel the extra payments. The app kinda sucks lol
30 people found this review helpful
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A Google user
August 3, 2019
it's pretty simple app to use.. the are a few things that need tweaking, like where you go to add payment, you can only see pay off the buttons, they overlap. And should give us a different option to be able to pay with or debit cards.. not have to use expensive Western Union! I don't use the app because of that. I only b use it to see my balance each month.
6 people found this review helpful
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Entrata, Inc
August 5, 2019
Hi Debra, Thanks for your feedback. The payment options available to you are configurable by your property. If you don't have access to a specific payment method, please reach out to your property for more info. We'll pass your other feedback along to our dev team. We can be reached at rpapp@entrata.com for additional questions. Entrata Support

What's new

• Muti-day Amenity Reservations.
• UI Design Enhancements.
• Security Improvements.
• Fixes for known issues.