Resident Portal

Entrata, Inc

About this app

The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.

Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features).

Much of the ResidentPortal app is configurable by the property in which you live. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability.

If you have feedback, suggestions or bugs about the app itself, please email [e-mail], we would love to hear from you!

ResidentPortal App Features:

• Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used.
• Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late.
• One-Tap Pay - Pay rent with a single tap right from your smartphone. The app remembers your last used payment method and knows your exact balance due.
• RentNotify - Sends push notifications to your device, reminding you to pay rent.
• Contact Property - Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes.
• Submit Maintenance Requests - Submit a maintenance request right from the app.
• Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app.
• Fingerprint Authentication - After initial setup, securely log in to the app by scanning your finger print

Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products.

Ratings and reviews

I have to side with the positive reviews, as I've had no problems at all to speak of, everything loads smoothly and the layout is as organized as I could really imagine. There are some inherent limitations with anything compared to what a web access experience can offer, so there have been a couple of occasions when logging in via web provided a fuller and just more complete experience, but it's never really been anything I could blame the App itself for. This app works like a charm.

I am a bit shocked to see so many positive reviews here. It is not a well-crafted app, and I have been using it only because it is required by my apartment. Speaking of their web, they organize useful information in a counterintuitive way. The app is very slow. It was impossible for me to look for my address. Neither putting the entire address or key words and using my location worked.

It tells you that you can't use the camera or photo storage without granting permission - EVEN AFTER GRANTING PERMISSION. Infuriating trying to do an inspection.Finally finished the inspection on an ipad. Uploaded tons of photos and left multiple detailed notes. Once I submitted it, all of that was lost. It submitted an inspection with no notes and no photos. And you can't reopen an inspection. This app is trash!

What's new

• Various UI enhancements.
• Fixes for known issues.