Resident Portal

4.7
36.9K reviews
500K+
Downloads
Content rating
Everyone
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About this app

The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.

Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features).

Much of the ResidentPortal app is configurable by the property in which you live. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability.

If you have feedback, suggestions or bugs about the app itself, please email rpapp@entrata.com, we would love to hear from you!

ResidentPortal App Features:

• Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used.
• Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late.
• One-Tap Pay - Pay rent with a single tap right from your smartphone. The app remembers your last used payment method and knows your exact balance due.
• RentNotify - Sends push notifications to your device, reminding you to pay rent.
• Contact Property - Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes.
• Submit Maintenance Requests - Submit a maintenance request right from the app.
• Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app.
• Fingerprint Authentication - After initial setup, securely log in to the app by scanning your finger print

Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products.
Updated on
Jan 24, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity and App info and performance
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
4.7
36.9K reviews
A Google user
October 21, 2018
Love the app, easy and convenient. However; it seems like after the most recent update, once I try to log in it freezes on the "Logging I screen with the circle at the top not moving. I typically have to go Into the app settings, delete the cache data and all the other stored data. Once that's done, I have to re log into it.. it's getting a bit old. I've deleted the app, and redownloaded it and I've got the same problem. Other than that, the app it great and I would definitely reccomend.
11 people found this review helpful
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Entrata, Inc
October 8, 2018
Hi Michael, Thank you for your valuable feedback! We're sorry to hear you're experiencing difficulties logging into the app. We'd be happy to help you get this resolved. Will you please send your name, property name and email address to rpapp@enrata.com for direct assistance on this matter? Thank you for using Resident Portal! Entrata Support
A Google user
October 1, 2019
It really makes paying your rent bill easier and ordering maintenance work super quick but I wish it offered a little more to make it even more accessible and user-friendly. It's a tad glitchy in the UX but still gets the job done. I also can't stand the $2 fee for using your bank. Makes no sense. Most apps of this nature only charge if you use a credit card, not a bank. It's quite annoying. I'd rather have bought the app than to pay $2/month to use this app.
22 people found this review helpful
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A Google user
March 5, 2020
One of the worst developed apps I've used. The interface went from slow with dramatic transitions, to being buggy and not well thought out. Has product management or engineers actually documented the journey through each use case? If so, I'd think they would see the mistakes and bugs quickly. It's been this way for years and unfortunately the feedback doesn't seem to be used.
25 people found this review helpful
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Entrata, Inc
March 12, 2020
Hi Ross, We apologize for the problems you're experiencing with the app. Will you please send your name, property name, device model, and a detailed description of the problem to rpapp@entrata.com for direct assistance on this matter? Thank you. Entrata Support

What's new

• Ability to pay using Stripe, where applicable.
• Various UI enhancements.
• Fixes for known issues.