Q-Park

Q-Park

About this app

By adding their car registration in the app, Season Ticket holders at PaSS car parks will be able to enter and exit by having their number plate scanned at the barrier. PaSS is only live at selected Q-Park car parks.

It is important that you create your MyQ-Park account before registering on the app or your Season Ticket will not link correctly with your vehicles car registration and you will not be able to enter and exit the car park using your number plate.

How to register your number plate
1. Activate your My Q-Park Account on the Q-Park website. When you purchased your Season Ticket, you will have received an email prompting you to activate your account
2. Download the Q-Park app
3. Login using your My Q-Park Account Email and Password
4. Enter your car registration

After completing the above steps, the barrier will automatically open when you drive in or out of your home car park. The Q-Park app has been developed to further enhance the parking experience for our Season Ticket holders.

Ratings and reviews

This app is a painful user experience. Despite adding all of my car and payment details into the app, when I wanted to pre-book a parking session I got redirected to a web site where I got asked to enter it all again. Also, I couldn't log in with the account I had just set up in the app. I had to reset my password before I could log in. Even after that there were 'technical errors'. Also, I can't see my new booking in the app. This is not joined up and makes the whole experience too stressful.

We parked at Hannover St Liverpool and the car park was excellent. Felt secure and modern. When we pulled up the barrier, it lifted straight up but no ticket so thought it was a new system based on reg. I didn't realise that because I had the app with car and bank details that everything was automatic. When we left we went straight out and the cost was charged to my card. Q-park will now be my first choice to park wherever we travel to.

Great service, not so great app: At one point the app stopped showing parking places on the map completely, only clearing all data fixed it. Loading is pretty slow. And yes, my internet and the phone is fine. "You have 1 ongoing parking session" notification doesn't go away after paying, needs to be dismissed manually or by pressing on it and going to the app.