Smart Tutor for SAMSUNG Mobile

69K reviews
Content rating
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About this app


Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice.

Diagnoses can be requested for the following:
• Data transfer, backup and restore
• New features advice
• Software update check
• Account settings (Samsung/Google™/email/etc.)

How to get started
1. Download the "Smart Tutor" from Google play store and install on our Android device.
* From Galaxy S5, please download Smart Tutor via the Galaxy Essential widget
(this features may differ by region or nations.)
2. Make a phone call to the SAMSUNG Contact center. After agreeing "Terms and Conditions",
the phone number of contact center will be displayed.(Because it is depending on country)
3. Enter the 6 digits connection code given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.

• Safety & Reliable
Don't worry about exposing our private information."Smart Tutor" restricts a tech expert
from accessing applications with customer's private information such as Gallery, Message,
e-mail and other throughout special features.
• Convenient & Easy
Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi.
• Features
Screen Share / Chat / Screen Lock / Application Lock

Requirement & Note
1. "Smart Tutor" works with Android OS(Above Android 2.3.6)
2. "Google Experience Device" is not supported such as "Galaxy Nexus"
3. Connection in 3G/4G Network will be chargeable according to your network data fee agreement with
your operator/Telecom. Before the connection, ensure to check Wi-Fi availability for free support
Updated on
Jul 18, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

65.5K reviews
Ness R
January 29, 2024
Garbage! Absolute garbage! I was having issues with my messages, particularly my group messages, constantly giving me errors when sending and receiving. Contacted support and they told me to download this app so that they could remotely work on the issue. Great, except it closed out twice midway through the remote sessions and I'm back to square one. So annoying! I'm close to saying forget Samsung/Android and going with iPhone. Text messages are a basic tool. It really shouldn't be this hard!!!
119 people found this review helpful
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A Google user
September 19, 2018
This app is great I was having problems with my pictures when moving files to other folders I called samsung support and they informed me to download this app they were able to completely take control of the phone ( with permission first) which made everything so much easier not only because I had no idea what to look for but also because being so frustrated with everything I'm not sure if I would of been able to stay on the phone with a automated system or having to go into everything myself and explain it to the tech so it was a wonderful experience using this app and I highly recommend it to anyone . I'm not sure if my problem has been fixed yet but I was informed if it wasnt there are other options so samsung can restore everything. Great job samsung keep up the good work!
609 people found this review helpful
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Boyd Ault