Smart Tutor for SAMSUNG Mobile

Samsung Electronics Co., Ltd.

About this app

Description

Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice.

Diagnoses can be requested for the following:
• Menu and feature inquiries
• New features advice
• Display settings and errors
• S/W upgrade and app update-related inquiries
• Device status diagnosis

How to get started
1. Download the "Smart Tutor" from Google play store and install on our Android device.
2. Make a phone call to the SAMSUNG Contact center. After agreeing "Terms and Conditions",
the phone number of contact center will be displayed.(Because it is depending on country)
3. Enter the 6 digits connection code given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.

Benefit
• Safety & Reliable
Don't worry about exposing our private information."Smart Tutor" restricts a tech expert
from accessing applications with customer's private information such as Gallery, Message,
e-mail and other throughout special features.
• Convenient & Easy
Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi.
• Features
Screen Share / Chat / Screen Lock / Application Lock

Requirement & Note
1. "Smart Tutor" works with Android OS(Above Android 6)
2. "Google Experience Device" is not supported such as "Galaxy Nexus"
3. Connection in 3G/4G Network will be chargeable according to your network data fee agreement with
your operator/Telecom. Before the connection, ensure to check Wi-Fi availability for free support

Ratings and reviews

I had been having major issues with my phone, that I was ready to throw it in front of a speeding bus! every time I touched the keyboard, or an app, all sorts of popups starting showing up, one after another, layering on top of each other! I couldn't do anything. I called Samsung Support and spoke with 2 different representatives, Eric and Anwar, and with the help of Smart Tutor, they were able to locate and delete all of my apps that were infecting my phone. It's working fine now!

Jessa, who just helped me to resolve some issues I've been having with this phone (mostly due to my lack of tech knowledge) was terrific, as have been the majority of people who have assisted me through Smart Tutor. She was very knowledgeable and exceedingly patient w/ my many questions as well as when I wandered off the subject at hand. Absolutely outstanding!A+++

I downloaded a program that messed up my homepage and everything else. When I tried to go to settings I was directed to more downloads. I called Samsung and spoke with Harold.He walked me through to get rid of the download that messed up my phone. Back to normal in under 5 minutes. Great!!