Sainsbury’s SmartShop

Sainsbury's Supermarkets Ltd

About this app

Love to shop but can’t stand the queues? Want to be part of the future of shopping? Be part of the new way to shop at Sainsbury’s - all you have to do is scan, bag and go!

Here's how:
• Download the SmartShop app to register – you’ll need to have your nectar card ready
• Save Digital Nectar offers and earn Nectar points*
• Scan items you want as you walk around the store
• Pack your items as you shop
• Pay in a flash and feel like a VIP at one of our SmartShop checkouts* Or pay with Google Pay!

You can use SmartShop on your mobile data or our free in-store WiFi, where available.

SmartShop is currently available at over 100+ Sainsbury’s stores across the UK, with more stores being added all the time.To see if SmartShop is available in your store, just tap the ‘Find a SmartShop store’ button in the app, or visit http://stores.sainsburys.co.uk and apply the ‘SmartShop’ filter within ‘Customer facilities’.

WHAT THE MEDIA HAVE SAID

“We were genuinely impressed at the ease and accessibility of the till-free shopping experience.”
– The Independent

“It was an incredibly easy process - and something that I, a tech savvy early adopter, would happily do again.”
– Gizmodo UK

“[…] the future works remarkably well.”
– The Telegraph

KEEP IN TOUCH

If you have any issues with the app, please visit
https://help.sainsburys.co.uk/help/products/smartshop-faq or call us on 0800 234 6434.

* Please note that you'll need to be a Digital Nectar customer and have opted in to the offers on the Nectar app to view them in SmartShop. You will need to sign back in if you have not been active for 14 days or longer.

**SmartShop checkouts are not available in our mobile pay stores, as these are Google Pay in-app payments only.

*** Please note that SmartShop requires location permissions to correctly match you to your store during a shop.

Ratings and reviews

If I could give less than 1 star, I would. app doesn't work. I'm literally stuck on the "sign up" page. all questions answers, email fine, password accepted and yet.... all the "register" button does is have a little white circle that spins for a second then stops. won't sign me up/register me, and obviously can't log in without that. I have a screen recording of its uselessness.

Pointless; impossible to set up if you've already got the nectar app. I downloaded it and logged in, that was the last thing that went right. Unfortunately it struggled to scan the card, although the image looked ok. It demanded I type in the last 11 digits of the card but before I could finish doing that I got a message to say the card was already registered to an account. There is no way to get beyond that page; presumably the account referred to is my nectar app. Am I expected to delete it?

App suddenly stopped working roughly a month ago. Will not recognise any item barcode I scan (Pixel 7, Android v.14, latest update), tried in 3 different Sainsburys stores. Just says item not recognised, please try again, every time. I have tried logging out and back in, uninstalling & reinstalling the app, clearing data and clearing cache, no difference. Not fit for purpose.