Sainsbury’s SmartShop

Sainsbury's Supermarkets Ltd

About this app

Love to shop but can’t stand the queues? Want to be part of the future of shopping? Be part of the new way to shop at Sainsbury’s - all you have to do is scan, bag and go!

Here's how:
• Download the SmartShop app to register – you’ll need to have your nectar card ready
• Save Digital Nectar offers and earn Nectar points*
• Scan items you want as you walk around the store
• Pack your items as you shop
• Pay in a flash and feel like a VIP at one of our SmartShop checkouts* Or pay with Google Pay!

You can use SmartShop on your mobile data or our free in-store WiFi, where available.

SmartShop is currently available at over 100+ Sainsbury’s stores across the UK, with more stores being added all the time.To see if SmartShop is available in your store, just tap the ‘Find a SmartShop store’ button in the app, or visit http://stores.sainsburys.co.uk and apply the ‘SmartShop’ filter within ‘Customer facilities’.

WHAT THE MEDIA HAVE SAID

“We were genuinely impressed at the ease and accessibility of the till-free shopping experience.”
– The Independent

“It was an incredibly easy process - and something that I, a tech savvy early adopter, would happily do again.”
– Gizmodo UK

“[…] the future works remarkably well.”
– The Telegraph

KEEP IN TOUCH

If you have any issues with the app, please visit
https://help.sainsburys.co.uk/help/products/smartshop-faq or call us on 0800 234 6434.

* Please note that you'll need to be a Digital Nectar customer and have opted in to the offers on the Nectar app to view them in SmartShop. You will need to sign back in if you have not been active for 14 days or longer.

**SmartShop checkouts are not available in our mobile pay stores, as these are Google Pay in-app payments only.

*** Please note that SmartShop requires location permissions to correctly match you to your store during a shop.

Ratings and reviews

Does not locate me in a store and no longer seems to give a screen to scan the in-store location barcode. Just sits a location screen, spinning, and spinning. Such a frustrating app, when it located the store and works it's a pleasure to use, but all too often does not work. Puts me off shopping in Sainsbury's...

Never had any issues with this app, it's genuinely excellent! Wish other shops would follow suit instead of relying on scanners only - I don't have enough hands to push a trolley, hold my phone with my shopping list AND hold the scanner. I happily drive an extra 3 miles to shop at my local "big" Sainsbury's over anyone else because of this app. Only improvement I'd request is having a stock checker like in the Tesco app and then it would be perfect!

Fantastic app. As a disabled person, it's SOOOOOO helpful to be able to pack goods into my bags as I shop. Also love my personalised offers. Negatives. Twice, when I went to pay, it wouldn't accept my Nectar Points. I had plenty last week; wanted to use for my Xmas shopping! Frustrating as it messed up my budget. Secondly, every time I go to pay, it comes up, time for a quick check so I have to wait for staff to check all my shopping! It slows me up & being deaf, this adds communication issues.

What’s new

Performance improvements and some changes to enhance your experience in the app.