
David Storicks
This app is the reason I am leaving the bank. It glitches and refuses to load. If you leave the app to check something, it will not allow you to get back in. It just keeps loading. The layout is confusing, and information is rarely up to date. It still doesn't allow QR codes for transfers, which is pretty standard in hanoi. As for the website, that's another confusing ordeal. Spend less time trying to offer me a credit card and more time on operations and customer satisfaction. #prioritymember
15 people found this review helpful
Standard Chartered Bank PLC
January 15, 2024
We are sorry for the unexpected experience you had. To help us pinpoint the problem, please call Client Care Centre (24/7) at HCM (+84 28) 7300 0730 / HN (+84 24) 7300 0730 in case of urgency, or send the details from your registered email to Clientcare.vn@sc.com, we will contact you within 10 working days.

Tim Williams
a limited, slow, and hard to use banking app. it has no QR capability, making payments fails due to unexplained server failures more often than it succeeds, paying people requires lots of random information (which could be looked up digitally by the system, using the provided account numbers), and the app is hard to navigate. the bank itself has a great service, is very secure, allows joint accounts, etc., but this app is awful
1 person found this review helpful
Standard Chartered Bank PLC
June 3, 2026
Thank you for your valuable feedback.
We've noted it and are continuously working to improve your banking experience. Stay tuned with Standard Chartered Vietnam!

Thông Trần
Hi, Forgot feature very take time to fill alot information from email and sms message. With limit in 3 min and not allow copy/paste. Are you tried this function after delivery feature?! Ref code should behind system. why need user input? The user experience is really bad from my point Beside that, the wait time to login need to be improve too. Hopefully, PM and PO read and consider. Regards TT
1 person found this review helpful
Standard Chartered Bank PLC
July 13, 2026
Thank you for your valuable feedback.
We've noted it and are continuously working to improve your banking experience. Stay tuned with Standard Chartered Vietnam!