
Raedan Ozzias
I updated my number from MTN to Airtel in February. Months later, Standard Chartered still fails to deliver OTPs to my Airtel line, though other SMS work fine. After reinstalling the app, login now fails as "invalid" and I am completely locked out. Branch, call center, and Airtel confirm the issue is with the bank. I demand immediate restoration of app access and reliable OTP delivery to Airtel. Unresolved, I will close my account.
9 people found this review helpful
Standard Chartered Bank PLC
April 24, 2026
Good day, Raedan.
We'd love to help you. Please send us a private message on our Facebook page or X DM quoting Case #2050510 so that we can investigate this and assist you. We apologise for the inconvenience caused. ~ MM

ODOKONYERO GERALD
Everytime i open the standard chartered app in uganda i get redirected forcefully to the standard chartered website particularly to the page about cyber security and fraud safety. Even with the updated version. Really disappointing yet it was working very fine previously
1 person found this review helpful
Standard Chartered Bank PLC
May 4, 2026
Hi Gerald, thank you for the feedback. Please reach out to us on SC Juza chat or send us a private message on Facebook page Standard Chartered Uganda or on X @StanChartUGA, and we will be delighted to assist you. ~CM