Emily Soule
this app is the best example i have ever seen of why monopolies are bad for consumers, and i have an economics degree. text connect repeatedly fails to work in every capacity. somewhere between every single day and once per week, i click on my contact in text connect, and it throws me an error stating that the service is not available at the individual's site. this goes on for hours. i have no other method of contact. i have given securus over $7k over six months for a service that barely works.
37 people found this review helpful
Christopher Wilson
Wow! How many times must I write a letter and then get kicked from the app as I try to send it? And considering the time it takes to write the darn thing you would hope that it at least would save it as a draft! But no it doesn't. You're screwed. Trash app but unfortunately we cannot pressure them to fix it. As it is the only way to contact friends who are incarcerated. Thx for the monopoly.
32 people found this review helpful
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This app is good for communicating with my loved ones, but for the technical part of it. It's horrible. Sending instant messages and emails. It has the auto correct disabled. Horrible. It constantly logs you out of the app, so evertime I get a text message I have to put my username and password back in. The app don't update when texting, so u have to exit out and go back in for each text. Soooo annoying. Considering how much money Securus makes you would think it would work flawlessly.
233 people found this review helpful