HomeAdvisor Pro

- June 21, 2017

Everyone

Business

( 1,857)

Description

Intended for current HomeAdvisor professional members, the HomeAdvisor Pro app puts the power of HomeAdvisor in the palm of your hand, giving you the interactive tools you need to manage your business from the field. Designed with productivity in mind, HomeAdvisor Pro delivers push notifications so you can easily track and manage your leads; provides 1-tap connectivity so you can quickly call or email prospective clients; and allows you to set lead status, add notes, check your customer ratings score, or quickly contact our HomeAdvisor support team.

- Get notified of new leads
- 1-tap call & email to your prospective customers
- Map driving directions to your appointments
- Manage your lead flow by switching to your busy profile or pause leads for up to 48 hours
- Organize your leads with Active & Closed pipelines / folders
- Store your entire lead history locally on your device
- Search your leads
- View Your Account & Billing info
- Recognize Emergency Leads with a new indicator
- View complete Ratings & Reviews & submit your comments
- Change lead status on multiple leads at one time
- Set a lead status based on your progress
- Add notes to your leads
- View leads as read or unread
- Filter your leads list by status or date range
- Sort your leads list by Last Name or Date
- View your customer ratings score and your most recent reviews

Reviews

3.8

1,857 total

5 989

4 322

3 129

2 75

1 342

Scott I

You can't do much with the app. I always have to use the real website on my desktop. The worst thing is you can't request reviews on the app.

Gregory Air Conditioning Services

Home advisor is horrible

Lawrence Chapman

Convenient

Julie & Jeremy Cummins

Lead generating and pushing should be screened better before applied to ones account. We get too many duplicate leads which means double charges. Leads that we pay for to find only want another estimate. No replies from leads, some are from competition just checking to see who's listed with Home Advisor. It's one thing after another. Past two weeks paid out close to $1,300 to only get a sold job of $480.00 Trim a tree. Not adding up Home Advisor. Feeling kind of ripped off.

Shondolyn Underwood

Home advisors has made my business take off! But everything comes with a price! Got to spend money to make it! But the clients should be screened better and informed of prices of leads. And refunds SHOULD be issued if you cannot reach them within a week! I cant sell my company if I cant talk to anyone! So there should be better guildlines. Still new and learning!

Oscar Perez Jr

Too many bad leads with wrong phone number, Home Advisor will not refund your money back. They send 5 contractors to the same lead cause you to low ball your price to stay in business.

User reviews

Scott I June 23, 2017

You can't do much with the app. I always have to use the real website on my desktop. The worst thing is you can't request reviews on the app.

Gregory Air Conditioning Services June 25, 2017

Home advisor is horrible

Lawrence Chapman June 25, 2017

Convenient

Julie & Jeremy Cummins May 10, 2017

Shondolyn Underwood June 3, 2017

Oscar Perez Jr April 20, 2017

Too many bad leads with wrong phone number, Home Advisor will not refund your money back. They send 5 contractors to the same lead cause you to low ball your price to stay in business.

Muhammad Waqas June 18, 2017

They charge you even if you don't win the lead. On top of that it is so hard to get the money back even if you don't get in contact with the client, paid more than $500 and won only two leads. Most of their clients don't answer the phone. Its a scam and a rip off. I have paid for yearly membership and now i have to stick with them for whole year. Avoid it!!

Jason Wolfe June 8, 2017

Home Advisor sends unqualified leads and expects the contractor to pay. The last 3 leads I received were about 100.00 each and I was never able to make contact or the client was not actually a serious buyer. In one case they had already hired another firm when they made the request. When I signed up the agent promised it would be easy to get credited back for bad leads but now they are quick to say that it doesn't meet the criteria. I'm quitting effective immediately.

Justin Wiebers May 9, 2017

The app is OK. The Home Avisor business model is implemented poorly. Leads should be better screened but HA can charge 2-5 pros for every lead so they have a disincentive to qualify leads. HA should remember pros are the paying customers. Serving us well should be a priority!

May 4, 2017

Need to charge less of a fee if the customer only has 1 or 2 items. The fee is the same if I make 10 dollars on the job or 500.00....the add on tv states that home advisor is completely free. So people call thinking my service is free. Worded poorly.

Cody Mayhew May 8, 2017

After six years they accidentally changed our account phone number and we received a bad review because of that we have a hundred and sixty reviews on the site and we have one that sticks out because they accidentally change their phone number the customer wasn't ever able to get in contact with us. If you work with Home Advisor keep a very close eye on them

Ron Ross May 28, 2017

Leads are duplicated, if you call too quickly it doesn't record it as called. Difficult if not impossible to get credit for incorrect info leads, customer not going to do project after talking to them, or "bogus" leads with "customer did not provide additional info" which seem to come after hours and you cannot connect with for days. Worse you can call immediately and customer tells you you are 4th or fifth to call, or it has already been completed. Feels like a lot of bad leads to line their pockets. Other contractors say to watch them closely but all you can watch is them stealing from you. Also no consistency with leads 5 in a day and none for rest of week. VERY FRUSTRATING!

tom lau April 29, 2017

Far too many bad leads come through. They are absolutely terrible at trying to get a refund for the bad leads as well. I started using other sites like thumbtack. They don't try to rip you off like Home Advisor.

Tawnia Robertson May 12, 2017

I think they shorted the lead pauses to every 2 days so u forget to turn it back off! Then all of a sudden one or 3 comes through! It use to be 2 weeks or more options!!! Or they charge different prices for different leads, when they don't even make sense! They send the same people and charge u for them, getting double charged. 1 month they did it 7 times!!! Little extreme.They have been sending us people that don't reply back then they try saying I ask for more refunds than the resting my kind of work. BS!!!

Tom Fletcher May 22, 2017

Basically there are here to take your money. They send the leads to so many people its hard to get your quote accepted without loosing money. And even when you pause the leads they will just randomly turn them back on so you have to pay for more. And if you think customer service is going to help you.. HA! What customer service? Save your money and get business on your own. I am canceling my account with home advisor

Brad Sullivan May 2, 2017

It's a good app and it's a good way to boost your business I love it as long as u stay on top of leads an get your credit on bad leads or people just looking it can work for u I have ever thing I need. 1 app to run my business well an keep track of things

James h June 11, 2017

Absolutely horrible. If the leads were able to be paused indefinitely it would be worth it. But, they only let you pause them for a few days because they know people forget and get hit with a $40.00 lead charge! Absolutely ridiculous!!!

Chris Silk April 30, 2017

It is ok. I wish it had more options like on the desktop version. It keeps telling me I need to call someone I have already called. So it has a few glitches. It will not let me move lead opportunities out of my new lead folder. Basic glitch that should have been fixed already.

Always Mark May 11, 2017

The quality of Home Advisor has went WAY WAY down. We have used HA for a while now and had alot of success at first, the last 9months we have been getting calls with wrong info or customer is unreachable yet we still get charged for this call. When we call HA we talk to nice people but the call quality still stays low and we have to fight to get any credit back.

Norrine Burke May 25, 2017

HA was amazing when I first signed up. However over the last six - nine months the leads have started to decline. I get multiple comments from clients that they are sick of sales calls from home advisor. Also when I call it's the wrong information. And worst of all, client says they found a provider weeks ago... But I called within minutes of getting the 'new' lead. My cost is going up and I'm not recouping from the leads that HA is generating. Time to find a new lead generator.

Evan Haigley June 12, 2017

Having the same issues as most. Got charged for 11 leads yet only landed 4. Calling people instantly when the lead comes in, yet the job is already sold. Other times I call twice leave messages with no response, and still get charged. Guess my hopes were a little too high.

Buddy LaValley April 24, 2017

Does not show process of refund anymore. Leads are not categorized in a useful way. Overall the app and the company behind it are lacking severely.

Alex Ryan June 20, 2017

Terrible scam. This company just steals from small business. The leads you will have to pay for are not legit, don't do it! I just started my business and home advisor has just about bankrupt it. You are better off doing anything else other than home advisor! If you want proof, take a look at their not so recent reviews, much of which are from "a google user", no picture or anything. Business owners do not have google accounts that say "a google user". Don't sign up with them!!

Carl Frank June 2, 2017

This app SUCKS! HA customer service does not exist. 19 leads in first 9 days and only 2 answered the phone. Called my first contact with HA and he took his sweet time calling back. Received leads 45 miles away and my radius is 15 miles. When I finally spoke with my rep he said he would take care of my issues calls, texts, and email for every lead makes it impossible to get anything scheduled. When I was being told by my rep that he would get any agent on the line to help with the bogus leads and getting credit he put me on hold and then I was transferred to the starting line. Asked if I wanted to sign up with HA. the agent that I got was giving me the sales line that out of 28 total leads 2 face to face conversations was very good. 7% contact is fair at the most far from very good. Better off going door to door.

Jenni Marshall June 20, 2017

Charge too much and not worth the effort or inconvenience. Charge even if dont return calls when ill or too busy or dont want to have anything to do with your type of business.

Chris Helms June 19, 2017

SCAM, SCAM, SCAM!!! Stay far,far away. Require access to your bank account to send you fake leads only so they can make charges however and whenever they want. After hours with customer service disputing the charges for them to tell you they don't give refunds, but they can give you credits for more illegitimate leads. Then you find out that they changed the business numbers on your company websites so that your return clients have to go through HomeAdvisor to reach you. HomeAdvisor is not out to help you grow your business, they are out to bleed your company dry so they can afford more commercials to build their brand. Our first years reports show that we payed HomeAdvisor 3 times what we made off of it. That's a hard lesson for a small and growing business. Take it from us, and stay away, or I promise you will regret it.

April 16, 2017

I'm new on business but honestly. I been having bad experience with this app. I'm getting people that when I call them They send me to hell or they say I was just playing and to get credits refund is a pain in the butt so far I only got 3 people that they really need services on my opinion they should charge only if you get the costumer

Andrew L May 24, 2017

Complete rip off. The app is fine, the business sends you either fake or just all bad leads and refuses to give you credit for them. So if you want to just throw your money away this is the business to do it with.

Raymond Monczka June 9, 2017

I feel the app is good. It doesn't have anything to do with customers answering the phone What I plan on doing if customer doesn't answer is going by their home and leaving an estimate on the door

Aaron Baggett May 3, 2017

Good app but sometimes the leads are such big jobs they are just not possible to complete. Other times they are so small they are not worth the lead fee. About 8 of 10 are just the thing for my business. I would suggest using them to get started.

David P June 5, 2017

Trash get charged for fake people or people that dnt even know what they are doing on homeasvisor filing leads that just waste my money. Or they didnt file it trash trash trash!

B&C Seamless May 23, 2017

Most of these leads are very poor. The salesmen tell you whatever you want to hear. A great deal of the leads are unaware they are being contacted. Upon originally signing you up, HA reps tell you they screen these leads. Upon digging & asking several reps, I found out that there is no screening process. And they told me, I'd get refunded if contacted by any of my current customers. That's a lie as well. While, we've gotten quiet a few jobs off of here in the past, they have gotten worse in the past & I no longer recommend Home Advisor. They also advertise that they check out their "Pros". They do not. If a company will pay them, they will list them.

Mitchell Broadlick May 22, 2017

This was an absolute nightmare of a service. Out of 8 leads that I followed up with immediately, I only landed one repair job (I don't do repairs, but it was an elderly veteran, so I was happy to help him). The rest of the leads didn't even bother to call back after I tried to reach them multiple times and or gave them an estimate. Most leads are people just curious to see what it would cost, but not seriously looking to get masonry/concrete work. Only 2 leads that were "real" projects, but customers weren't even serious about getting the work done. Basically, weak leads that I was still charged for. I'm into this service for $600, about a week of going to bids/writing estimates, and haven't even earned that back money (the time spent not included) It may be good for service construction, but definitely not worth the $$ or time

daniel mohn May 6, 2017

Great company with the best system in the business. Tough to get paid on bogus leads but they do a pretty good job vetting.

Sandra Archuleta April 20, 2017

this app is not good at all iv been trying to log on for two days have called customer service several times diffenent pass words have been given to me and changed still not working customer service said there sorry they have done all they can still cant log on so its really no help at all .

Andrew Skouge June 19, 2017

Solid App, they have delivered on everything they said. I get calls and its up to me to close the deal. Great ROI and very simple to use. Thanks HomeAdvisor!

sukhjinder Singh April 24, 2017

They are giving you wrong leads please do not use this service because you still have to pay for wrong leads . CAREFULL BEFORE YOU JOIN THEM

Melvin Johnson May 7, 2017

I think they are crooks! I think they steal. They charged me $59.99 each month for the 3 months while I had their "leads" on pause. IT'S A JOKE!

Dorothy Brown May 3, 2017

This is the sorriest company they send bad leads and they will rob you please do not join this company. They really sux

Brian Davis-Lucero April 25, 2017

Home advisory seems to care but there's a lot of things that are out of place. For one there leads always come through home advisory never get a direct contact from customers. Number 2 - the task and description of work are hardly on the same page messing with the cost of leads for contractors. And on top of that home advisory said their leads could cost anywhere from 9 bucks all the way up to about a hundred bucks I never had one cheaper than 17.97. And third thing - I've had customers talk to me and tell me how difficult home advisory website is to use even after all the hundreds of questions they ask you and hard to find contractors directly. I believe it is designed this way to make sure that home advisory gets their lead fees specially since they give their leads out to multiple contractors doubling up on their money if not tripling.