Cold food. Melted ice cream. Standing in line might take more time but at least your food is hot. I'm pretty sure my food was made when I placed my app order and sat for 30 minutes on the counter. I placed my app order at 15:30 for 16:00 pick up. I waited at the counter long after 16:00. I took a few bites of my cold food and threw it away. Terrible app experience. Maybe the system doesn't tell the workers what time to have the food ready? Or that app order needs to be served? I dunno but it's prob the first and last time I use this app.
Category limit of only 4 burgers is inconvenient. Can't even place a subsequent order because your UI is locked to the current order. Poor UX in my opinion. Shack shake should welcome mobile orders of volume vs. restricting them. Just inform the user you need to extend out the pick-up time.
THE APP DOES NOT WORK. I have a 30 min lunch break and unfortunately your store will not accept phone orders at my location. It won't let me create an account or sign in using the 3 various methods though the APP constantly claims an account already exists with my credentials though during my ordeal with this APP I've changed them using different cell numbers, nicknames, and email addresses SMFH. WASTE OF PRECIOUS TIME.
I have been trying for 30 min to place a order and it won't let me get pass the check out botton. This is highly annoying. So I try calling and there isn't a line to place a order. How am I suppose to preorder something.. Need to fix this app.
The app is terrible! Why is there a time limit as you place an order!? When I hit submit it says it timed out so I go back all the info for my order is still there, hit submit I just get the circle of death don't know if it actually sent order and I'm not hitting submit again and getting charged twice!! Uninstalling!
Buggy app. It won't let me update my phone number on my account! And that's the number that they text you at when you're order is ready! Never during the sign up was that ever clearly explained, not that it matters because some people change their phone numbers. It also won't let you save a payment method on the app UNTIL you place an actual order from the app. After it's saved, no way to go into options to edit or remove it. As far as a restaurant app goes, it fails against competition like Chick-Fil-A because Shake Shack's app has no rewards program. No deals either like McDonald's.
Resolves minor functionality bugs in the menu.
This app is the complete guide to ordering craziest secret itemsof 21Restaurants
Easy ordering with our donut menu! Pay & get local offers @ the nearest DD store