Love shake shack, but this app needs to allow payment options from PayPal or Android Pay. This should be standard by now.
Horrible app all the reviews are accurate. Don't tell me to contact my bank when it's 100% shake shacks fault. You guys are a joke. Stop wasting time asking us to drop an email. An email for what? Just make sure credit cards work.
Love the food, but I've only gotten the app to work once! 😡😡😡 Tried to call in my order, but no one answers, so I had to order at the counter and wait! The app wouldn't process my cc, but the same card worked like a champ at the store. Had to spend quality family time sitting waiting for an order instead of just picking up on the way home. Fix it please, or start taking orders on the phone
The app works for me, but I HATE that it makes me select pick up windows 30 minutes out or greater. Basically you have to decide at breakfast when and what you want for lunch and reserve it way ahead of time. The pick up windows should be the same amount of time it takes to process an order in person - about 10 min. When I use the app I get no speed advantage to ordering in person. They should copy Starbucks. You can order while walking to the store and get the food minutes after you order.
I understand shake shack is busy. But the purpose of ordering through an app is so you don't need to wait. You get your 'ready' notification when you scheduled your time, not when the food is actually ready. The location I picked it up at also was terrible at checking the mobile orders, and as they tell at you if you after waiting at the counter, there is no way to tell when your food is ready without asking constantly. Terrible experience
Got it to work just ONCE ... Now every time I try to order it says they couldn't process the credit card transaction. It is absolutely useless now
- Bug fixes
- Inbox message functionality
- Enhance Shackability
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