
Holly Atkinson
their system fails so they charge you a late fee which greatly impacts your credit score. they are charging me a late fee because their system failed to take the money out of my account I log in and I'm restricted from being allowed to pay it because apparently I haven't purchased anything. on the weekend I logged in I could only pay the next payment which meant two in one week. the payments also do not come out the day they say. this all this because I had to cancel a bank card &Iaddednewcard

Erin Jackson
The app updated & the option to pay the upcoming payment has disappeared. They'll also say the payment has failed & charge you $6 each time they do so. Even though there's money in the account & nothing showing in statements to show that they tried. 0/10 NOT recommended. Not user friendly when looking for help. If for whatever reason they can't take your money, very aggressive man will call you demanding you identify yourself & will refuse to tell you who he is, or where he's calling from & why!
8 people found this review helpful

Em
I used to love humm, now I will be deleting it once it's paid off and finding another reliable BNPL. I can no longer log on and make payments, multiple times now I have checked if anything was due, to which there was nothing due, then getting messages a day later saying I have overdue payments and my account is frozen. I think something suss is up. I do not trust Humm. I have a limit of $750, I always pay on time and now somehow my account is frozen at $900. Sketchy!! I do NOT recommend.
10 people found this review helpful
Humm BNPL PTY LTD
September 10, 2021
Hi Emma. Sorry to hear about the issues that you are having. If you like, email through your full name and mobile number to customer.experience@shophumm.com.au (including any screenshots of your issue) and we can try to help. Thanks, The humm Team.