
S.
The entire experience SUCKS! You can only have 1 account linked, which can take weeks to do, then it can take weeks to reflect payment, even though the bank posted it days ago. I see no way of using my debit card to pay, either, which would speed things up significantly. Oh, and let's not forget the fact that there is no customer service operating at the moment, or that I was FORCED to accept their terms just to look at my account. I do believe I'll be moving my accounts elsewhere.
7 people found this review helpful

M B
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The credit union itself is fine, but they use a really bad credit card service. I've had to cancel Spotify, YouTube Premium, I've been unable to buy things at the airport, and before all that happened they kept charging me for things I didn't sign up for after I got a new card to stop it from happening. Seriously, don't get a credit card here - you won't be able to use it.
5 people found this review helpful
Sunward Federal Credit Union
August 25, 2025
Hi M B,
Thank you for being a Sunward member and for leaving us your feedback. I'm sorry to hear about the credit card issues you've experienced. I'd like to investigate this further to see if we can address them properly. If you're interested, please email social@gosunward.org with more details and I'll be happy to help.
Thank you,
Courtney

A Google user
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Loved the app before the March upgrade. Once they updated it there were too many steps to view my accounts. And now with the November update I can't even log in! I've been able to log in once after repeated attempts and several " there was an error please try again" messages. Once in I didn't even notice anything different!
1 person found this review helpful
Sunward Federal Credit Union
November 17, 2018
Hi, Lena. We're sorry you have had issues logging in to our mobile app. Depending on the types of accounts you have, you may or may not see differences in online and mobile banking after our transactional system upgrade. If you are still having trouble logging in, please call us at 505.293.0500 or 800.947.5328 so we can assist you.