mySF. For everything smartfren

Smartfren.

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About this app

Your one-stop destination to manage your smartfren world, enjoy exclusive promos, deals, rewards, rejeki & more.
Login with ease and enjoy the simplified experiences:
i. Check balance, top up, scan voucher data, or buy data packages. Also, get recommendations that suit your needs.
ii. Add and manage multiple Smartfren numbers in one account.
iii. Auto-login with your smartfren number or email.
iv. Peace of mind with secure real-time payments. Enjoy multiple payment options from your pulsa balance, Simobi+, Sinarmas VA, DANA, OVO, GoPay, ShopeePay, LinkAja, BCA VA, Permata VA, Rekening Ponsel, OCTO Click, OCTO Mobile from CIMB, & credit/debit cards.
v. Connect your mySF account to GoPay, OVO, and DANA accounts for easy payment.
vi. Choose to auto-renew plans and save more.

Get more with the app
I. Get 1GB quota bonus for first time install of mySF app & sign up with you smartfren number.
II. Earn more & redeem more SmartPoin for rewards and special promos that awaits you.
III. With Smartfren WOW Treasure Hunt 2022, join the adventure, get rewards, find the treasures as you transact, invite friends, play the challenge and activities & log into every day.


Make your smartphone smarter with Indonesia's 1st & only Digital SIM (eSIM)
i. PowerUP your super phone without a physical SIM card
ii. Special packs with big quota available for devices that supported eSIM

Have an issue or service request or suggestion, contact us directly via Live Chat on mySF app or website (click on “smarty” to chat).
For any additional query/support/feedback/suggestion, please contact us via:
i. Call: 888 (from smartfren) or 08811223344 (others)
ii. Email: [e-mail]
iii. Instagram/Twitter: @smartfrencare
We love your feedback to help us improve.

Ratings and reviews

If you buy a short quota (7 days) additionally to your main one (30 days), they will continue spending your main one until it's finished, and only once it's finished they're gonna start spending your 7-day quota (which isn't 7-day anymore as time goes). That makes zero sense. Because obviously you want your short quota to be spent FIRST and then continue using your long one. It's a legitimate method of scam. You buy a quota and you can't use it. And you just sit and wait until it's gone unused

The signal is really bad, even though it used to be good. The price is cheap, but the quality is terrible. It's really unclear, sometimes it's smooth, but then suddenly it goes back to being bad again. Even just logging into the app is slow because of the bad signal. improve your signal quality!

I experience a lot of lag. When my data package runs out, my account is always logged out and I have to log back in. This makes it very difficult for users who want to top up their data package via the application.

What’s new

Update 7.55: Smarter, More Rewards, More Exclusive! ✨

Enjoy exclusive benefits through A+ Rewards Vouchers and unlock exciting offers made just for you 🎁
Smoother performance and fewer bugs ✨