mySF. For everything smartfren

Smartfren.

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About this app

Your one-stop destination to manage your smartfren world, enjoy exclusive promos, deals, rewards, rejeki & more.
Login with ease and enjoy the simplified experiences:
i. Check balance, top up, scan voucher data, or buy data packages. Also, get recommendations that suit your needs.
ii. Add and manage multiple Smartfren numbers in one account.
iii. Auto-login with your smartfren number or email.
iv. Peace of mind with secure real-time payments. Enjoy multiple payment options from your pulsa balance, Simobi+, Sinarmas VA, DANA, OVO, GoPay, ShopeePay, LinkAja, BCA VA, Permata VA, Rekening Ponsel, OCTO Click, OCTO Mobile from CIMB, & credit/debit cards.
v. Connect your mySF account to GoPay, OVO, and DANA accounts for easy payment.
vi. Choose to auto-renew plans and save more.

Get more with the app
I. Get 1GB quota bonus for first time install of mySF app & sign up with you smartfren number.
II. Earn more & redeem more SmartPoin for rewards and special promos that awaits you.
III. With Smartfren WOW Treasure Hunt 2022, join the adventure, get rewards, find the treasures as you transact, invite friends, play the challenge and activities & log into every day.


Make your smartphone smarter with Indonesia's 1st & only Digital SIM (eSIM)
i. PowerUP your super phone without a physical SIM card
ii. Special packs with big quota available for devices that supported eSIM

Have an issue or service request or suggestion, contact us directly via Live Chat on mySF app or website (click on “smarty” to chat).
For any additional query/support/feedback/suggestion, please contact us via:
i. Call: 888 (from smartfren) or 08811223344 (others)
ii. Email: [e-mail]
iii. Instagram/Twitter: @smartfrencare
We love your feedback to help us improve.

Ratings and reviews

This app is piss poor in terms of performance and UI/UX. Design is bloated. Gamification is not worth it. Horrible experience even in browsing the packages. No other apps has made me this frustrated in using it. I used to love smartfren due to it being cheap and relatively fast, and internet package is easily purchased. I guess it's already time to change operator....

English instructions are incomplete. You have to download two apps to top up credit and to use your mifi device. Extremely difficult to top up credit. App declines US credit cards and the virtual account transfer instructions are incomplete (no account name given). The mifi device is useless after it runs out of its initial credit.

The app itself is... good. What I came here to rant about is the signal. Raining? Poor signal. Cloudy? Poor signal. Clear skies? Poor signal. What I'm trying to imply here is that the connection sucked and it's barely loading a 1440p resolution video. It's also bad when playing video games most of the time. I like my ping 45-65 please. BUT they gave me 500 instead.

What’s new

Application improvements to ensure ease and comfort in using the app.
 
1) Feature enhancements for sending gifts to ensure a smooth experience when sending data or credit to relatives, friends, or family.
 
2) Page improvements to ensure that the package details/description match the selected package.