mySF. For everything smartfren

1.45M reviews
Content rating
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About this app

Your one-stop destination to manage your smartfren world, enjoy exclusive promos, deals, rewards, rejeki & more.
Login with ease and enjoy the simplified experiences:
i. Check balance, top up, scan voucher data, or buy data packages. Also, get recommendations that suit your needs.
ii. Add and manage multiple Smartfren numbers in one account.
iii. Auto-login with your smartfren number or email.
iv. Peace of mind with secure real-time payments. Enjoy multiple payment options from your pulsa balance, Simobi+, Sinarmas VA, DANA, OVO, GoPay, ShopeePay, LinkAja, BCA VA, Permata VA, Rekening Ponsel, OCTO Click, OCTO Mobile from CIMB, & credit/debit cards.
v. Connect your mySF account to GoPay, OVO, and DANA accounts for easy payment.
vi. Choose to auto-renew plans and save more.

Get more with the app
I. Get 1GB quota bonus for first time install of mySF app & sign up with you smartfren number.
II. Earn more & redeem more SmartPoin for rewards and special promos that awaits you.
III. With Smartfren WOW Treasure Hunt 2022, join the adventure, get rewards, find the treasures as you transact, invite friends, play the challenge and activities & log into every day.

Make your smartphone smarter with Indonesia's 1st & only Digital SIM (eSIM)
i. PowerUP your super phone without a physical SIM card
ii. Special packs with big quota available for devices that supported eSIM

Have an issue or service request or suggestion, contact us directly via Live Chat on mySF app or website (click on “smarty” to chat).
For any additional query/support/feedback/suggestion, please contact us via:
i. Call: 888 (from smartfren) or 08811223344 (others)
ii. Email:
iii. Instagram/Twitter: @smartfrencare
We love your feedback to help us improve.
Updated on
Jul 9, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

1.44M reviews
Dipo S
August 10, 2022
This app is piss poor in terms of performance and UI/UX. Design is bloated. Gamification is not worth it. Horrible experience even in browsing the packages. No other apps has made me this frustrated in using it. I used to love smartfren due to it being cheap and relatively fast, and internet package is easily purchased. I guess it's already time to change operator....
12 people found this review helpful
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PT. Smartfren Telecom, Tbk.
August 10, 2022
We understand your situation and we are here to help you. In order to thoroughly anaylze and resolve your issue, please contact Smartfren's Official Whatsapp service at 08881212888 . We ensure that there will be a CSR that will handle your issue. Thank you. Myra
April 7, 2024
Informative, but usually very slow and laggy. It doesn't have anything to do with cache and bad connection issues. Some info is usually very vague too. Unlimited but not exactly "unlimited" because after a certain limit, the connection will slow down. update 2024: still slow and laggy. sometimes doesn't even load up and needs restarting. some packages don't show up but it's there on my homepage. pls fix this.
25 people found this review helpful
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PT. Smartfren Telecom, Tbk.
April 7, 2024
We understand what Smartfren friends feel and we are ready to help. So that your problem can be resolved, please visit the Official Smartfren WhatsApp service at 08881212888. We ensure that there will be a CSR ready to serve your problems. Thank You. Carlo