MediacomConnect

Mediacom Communications Corporation

About this app

The MediacomConnect MobileCare app is the next generation in customer service, giving you the freedom to access your account whenever and wherever without ever having to make a phone call. With just one click, you can view your bill, check for outages, troubleshoot, and so much more! Check out all of the MediacomConnect MobileCare features below:

Account & Billing
• View your current billing statement
• Pay your bill
• Store payment method on file
• Modify payment method on file
• Find a payment center

Internet Data Usage
• View current Internet service level
• View Internet Data Usage allowance
• Review Internet Data Usage history

Outage Check
• Check for service interruptions in your area for TV, Internet & Phone

Appointment Manager
• View upcoming service appointment

Technical Support
• Automatically refresh your modem or cable box to solve Internet or TV issues
• How-To's and FAQs for your TV, Internet, and Phone service

Notifications
• Upcoming service appointments
• Account updates
• Billing updates
• Bill due dates

Communications
• Chat with a customer service agent
• Enroll in Text Messaging
• Submit Customer feedback
• One-touch Connect-to-Agent dialing

Note: You must have an active Mediacom account to register for and use the MediacomConnect MobileCare app.

Ratings and reviews

Never works! Always end up calling to just to log into my account. When their system is down and you try to log into their app, you have to wait for a security code, which in my many experiences has never come to my phone and the time for responding has expired. I learned that selecting "phone call" has worked. It's easier to access my bank and financial accounts.

Junk app. Almost useless just like Mediacom's service, especially outside of business hours. As I type this, there's another outage which frequently happens. Tried to use the link for getting a text when the outage is over but the cursor just spins. Can't get any help stateside either most of the time, even during business hours. Good luck getting any help at night when most problems inconveniently happen. Funny how the only function that does always work on this app is paying the bill.

difficult to use, and sometimes it is very hard to navigate when you're looking for something specific. Getting help from customer service requires either an email or a text, usually very slow to respond. The callback feature is garbage! Took several times to initiate. After waiting for 5 minutes, the app was still thinking and then rejected the request and kicked me off. UNACCEPTABLE!!!

What’s new

Fixed an issue with biometric login