MediacomConnect

Mediacom Communications Corporation

About this app

The MediacomConnect MobileCare app is the next generation in customer service, giving you the freedom to access your account whenever and wherever without ever having to make a phone call. With just one click, you can view your bill, check for outages, troubleshoot, and so much more! Check out all of the MediacomConnect MobileCare features below:

Account & Billing
• View your current billing statement
• Pay your bill
• Store payment method on file
• Modify payment method on file
• Find a payment center

Internet Data Usage
• View current Internet service level
• View Internet Data Usage allowance
• Review Internet Data Usage history

Outage Check
• Check for service interruptions in your area for TV, Internet & Phone

Appointment Manager
• View upcoming service appointment

Technical Support
• Automatically refresh your modem or cable box to solve Internet or TV issues
• How-To's and FAQs for your TV, Internet, and Phone service

Notifications
• Upcoming service appointments
• Account updates
• Billing updates
• Bill due dates

Communications
• Chat with a customer service agent
• Enroll in Text Messaging
• Submit Customer feedback
• One-touch Connect-to-Agent dialing

Note: You must have an active Mediacom account to register for and use the MediacomConnect MobileCare app.

Ratings and reviews

New review - 6 years later App won't send codes to your phone number to start account. Good luck making this work for you. After downloading app, it informed me the only way I could use it and have a username/password in order to view my bill, see outages, ect., was to set up paperless billing and auto-payments. In other words, they wanted me to set up an automatic draft from my checking account before I can even use this application. No thank you.

Everything has to be done multiple times in a row. Tried to enter my new card, but it failed to accept it about 5 times. Tried to enable autopay on the new one, took about 4 attempts. I was also forced to download the app to even access my account. They wouldn't let me use my PC or phone browser. We're switching providers as soon as possible.

Doesn't give you updated nor accurate monthly billing cycle payments. It's completely confusing in the billing section. For instance, one time I paid my bill twice in the same month because according to the app it looked like I had a bill due. When I got my statement I was paid for two months and when I called Mediacom about the issue, they said I did not have a payment in advance.¿¿me¿¿. I guess I just made my payment too early. But the bottom line is it's very deceiving how the app is set up.

What’s new

Fixed an issue with biometric login