MediacomConnect

Mediacom Communications Corporation

About this app

The MediacomConnect MobileCare app is the next generation in customer service giving you the freedom to access your account whenever and wherever without ever having to make a phone call. With just one click you can view your bill, check for outages, troubleshoot and so much more! Check out all of the MediacomConnect MobileCare features below:

Account & Billing
• View your current billing statement
• Pay your bill
• Store payment method on file
• Modify payment method on file
• Find a payment center

Internet Data Usage
• View current Internet service level
• View Internet Data Usage allowance
• Review Internet Data Usage history

Outage Check
• Check for service interruptions in your area for TV, Internet & Phone

Appointment Manager

• View upcoming service appointment

Technical Support

• Automatically refresh your modem or cable box to solve Internet or TV issues
• How-To's and FAQs for your TV, Internet and Phone service

Notifications

• Upcoming service appointments
• Account updates
• Billing updates
• Bill due dates

Communications

• Chat with a customer service agent
• Enroll in Text Messaging
• Submit Customer feedback
• One-touch Connect-to-Agent dialing

Note: You must have an active Mediacom account to register for and use the MediacomConnect MobileCare app.

Ratings and reviews

0 stars! Terrible app, barely any info to view your account or payments! Plus, several times I have been double billed and when I talk to "support" they talk in circles about the billing dates. If I pay every month I should not have a missing payment period! Every statement shows previous payment paid! When I had to change my phone #, I had to call "support" again, 4 times I called, told it was fixed, it wasn't! All my devices had wifi but app said all were off line! This is a scam app!

Doesn't give you updated nor accurate monthly billing cycle payments. It's completely confusing in the billing section. For instance, one time I paid my bill twice in the same month because according to the app it looked like I had a bill due. When I got my statement I was paid for two months and when I called Mediacom about the issue, they said I did not have a payment in advance.¿¿me¿¿. I guess I just made my payment too early. But the bottom line is it's very deceiving how the app is set up.

Whenever I pay on-line, I like a confirmation number. MediaCom sucks in this aspect. The app itself works as well as most other bill pay apps I've used. A month later.....redesigned app so you can look around and try to find where and how to pay. Either way, Mediacom is a poor cable carrier. Expensive, billing always changing, internet and cable frequently go down and the system needs to be rebooted. So when internet goes off-line, so does your security system. Only thing reliable - monthly bill

What’s new

- Multi Gig Alert Fix
- Display Pending Payments
- Added Pop-ups for the Autopay Flow
- Prompt for ebilling ID users to sign up for Mediacom ID's