Your app is NOT up to date w/the normal bill that I have which causes me to be very much behind on my original bill. I wldnot recommend to be view until u see your paper bill 1st. Be careful & protect urslf bcuz they will not help or call until u c that ur svc has been cutoff. But Thank God I spoke to one of thee best reps who looked out for me 4 my best interest & I'm grateful!
Why did modem resets change? I used to love this app because I could monitor my connection and actually reset it from anywhere. Now, the app says to unplug the modem. Which is easy enough except when you're not next to the modem. Please bring this back because I need this and a lot recently since my modem received a firmware update and loses connection quite often. An added feature that should be considered is displaying modem up time or length of active connection.
So far all I can tell from the app is that you can pay your bill with ease. That is as long as you can understand the way the app shows the current amount due. I was attempting to pay my bill for the first time using the app, and my other half said she had already paid her half. I could see her payment, but the app appeared to show the bill in an even greater amount than the original bill. Turns out the program shows the bill in an entirely different manner that was unclear at first. Perhaps a tutorial to help people better understand the way the program is setup would be good.
Great improvement from the last app Overall layout is user friendly and has an elegant look to it. So far I have just paid my bill. Changing my service options I have not a clue how usefully this app will be. If you need to pay your bill,get the app and forget the Web page login!
This app is o.k. I can normally do what I need to do. Freezes at times. If my cable and Internet worked this well I would be much happier. Cable, Internet, phone work intermittently. I have had multiple service calls and still have problems. I agree with Consumers Reports review, not very good service. I do not like the fact someone came in and put that this review was for a older version. This review was done in October and reviewed and updated on 12/17/16. Still having the same problems.
No longer works. Crashes during login. Told me that my password was wrong although it's been saved for auto-login for years. Never the less triggered me to set up a new password which works fine on your website but still was not recognized by the app. Then once it decided to recognize the password it does not log in it either crashes or it goes to my phone screen ready for me to call Mediacom. I reported this by phone yesterday and was told there were no known issues or reports of this problem. So I reported it.
· Minor bug fixes and improvements
An application of WBSEDCL to view bills, pay bills and register complaint.
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