
N Cristalen Turner-Kyler
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The IDEA of what it's supposed to do is great but what it ACTUALLY does is not. I've been in contact with customer service about the grossly inaccurate location tracking for months now. I keep sending screenshots of the map showing MY location with my car showing down the street and around the corner.........even an instance when I've been SITTING IN THE CAR. I do not recommend this AT ALL. Take anything but this if you want something that works!!! Don't take this in your deal!!!!!!
1 person found this review helpful
We apologize that your experience with LoJack Go was not what we intended it to be and we thank you for taking the time to express your concerns here. We believe we can assist you further and troubleshoot the issue(s) you are experiencing. Please reach out to us for further assistance at LoJacksupport@spireon.com or 877-563-0032. Thank You.

Margo Cook
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Very Slow. Speed alerts come in the day after. The attempt to locate goes on and on until I eventually just close the app before it's ever located. Finding it to be more unreliable day by day. Getting information the day after defeats the purpose. I like to know my vehicle wherabouts when I look for it. Location addresses are sometimes off. It's becoming a guessing game. It is currently not updating. Update: Hasn't updated my car location in 11 days.
34 people found this review helpful
We apologize that your experience with GoldStar was not what we intended it to be. We believe we can assist you further and troubleshoot the issue(s) you are experiencing. Please reach out to us for further assistance at customer_support@spireon.com or 877-563-0012.

Nilson Alvarenga
I do not recommend this product at all. When you’re faced with a real issue, they make excuses instead of delivering on what they promise. After my car was taken, the alert came 10 hours late — and even now, that delay hasn’t improved maybe 10 mins now but stil late. Their excuse? "No signal" or "maybe it was tampered with." For the price I paid, I expected something reliable, but you can get a cheaper and better solution elsewhere, even with more coverage and longer service (like 3 years).
4 people found this review helpful
We apologize that your experience with LoJack Go was not what we intended it to be, and we thank you for taking the time to express your concerns here. We believe we can assist you further and troubleshoot the issue(s) you are experiencing. Please reach out to us for further assistance at LoJacksupport@spireon.com or 877-563-0032. Thank You.