
Shane Conner (CON)
when the app says free2move Charge, it doesn't actually mean free to charge. It's misleading and only shows a map of charging stations in your surrounding area. Yes, some say free, but they are not, and u have to download the stations app and pay a certain or keep a certain amount on the app, add to that than be able to charge....this also gives actual homes to go to, to be able to plug in...not sure i like that... Yes, we are free 2 move but have to pay to charge

B A
Have never been able to use my credits with them! Chargepoint, which Free2move uses for payment, has never worked for my vehicle (2024 Fiat 500e). The Chargepoint app, stations, and API all suck. The only way I have been able to charge my vehicle is manually scanning my credit card at an EVgo, GM electric, station. THANK YOU GM ELECTRIC! Starting to think that the Free2move credits offered to dealerships when they sell EVs are a bait and switch because Chargepoint's infrastructure and app sucks
1 person found this review helpful
FCA US LLC
January 6, 2025
Hi B A, sorry to hear you're having some trouble. We've looked into your issue and believe that we should be able to help you solve it. A customer support representative should be in touch soon! Please feel free to contact us directly at support@free2movecharge.com as well.

S R
Unable to connect the app to Free2Move Level 2 Home Charger. It error out with this message- "Bluetooth pairing failed. Make sure your phone and charger are close together, and the charger's details are correct." Although the phone is close and all information is correct, it still does not connect. When I called the helpdesk number, they said the app is not ready yet for Home Charger. So disappointing.How is it even possible that the charger is sold in market without the app being ready yet?
3 people found this review helpful