Tineco

Tineco Intelligent Technology Co., Ltd.

About this app

Great helper for your daily cleaning, Tineco App can help you make the best of your device.
Enable you to control the vacuum, check the status and receive real-time updates. Tineco App makes your life easier and happier. Enjoy cleaning while comfortable life is in your hands.

Ratings and reviews

App isn't great and customer service is poor or non-responding. I tired to connect with an s3 via wifi with the app. It was difficult. They need a better wizard or flow for that. Once connected via the app over a week passed and no response since the tap here to forward the issue to customer service and we will ll get back to you in 1 business day option was selected. I tried calling the number a few times but nobody home. S3 was great when it worked.

Someone mentioned that they can't see anything more than their calendar. I knew I had seen more information, but when just opening the app, it's not there. If you're vacuum is offline (so no green dot in the app), you'll only be able to see the calender and the usage information. When the vacuum is online (green dot), you can see battery and reset the cleaning information. You can also still see your logged cleanings. Does the app look super high tech? No. Does it show what it needs? Sure.

I just purchased two of the latest high end models and several extras for them. First off, they sent my orders missing some of the separate paid extras, but never informed me why. After multiple calls with different people and wasting time I was told they were out of stock. Why take the orders for them and then not inform me? Horrible support. The next issue is that I can't update the installed firmware in both. App says updates are available, but fail or timeout and tell me to try again later.

What’s new

1. Added network configuration support for the all-new flagship smart vacuum cleaner.
2.Optimized other functions and resolved known issues.