Telvoa Agent

AlAfaq AlAlamiah IT

About this app

Telvoa Agent is an integral part of Telvoa Saas. It puts your customer conversations in your pocket.

Whether you're at your desk or on the go, Telvoa Agent lets you respond to website visitors instantly — in any language. Every message from your website's live chat widget arrives in real time, so no visitor ever has to wait.

KEY FEATURES

• Real-Time Chat — Receive and reply to visitor messages the moment they arrive. No delays, no refresh needed.

• Auto-Translation — Telvoa automatically translates messages between you and your visitors. Serve customers in Arabic, English, Turkish, and more — without language being a barrier.

• Session Management — See all your assigned conversations in one list. Filter by All, Pending, Active, or Closed to stay organized at a glance.

• Agent Profile — Set your display name, status (online, busy, offline), and preferred language so your team always knows your availability.

• Push Notifications — Get notified the moment a new visitor starts a chat, even when the app is in the background.

• Multi-Site Support — Managing more than one website? Switch between sites without logging out.

WHO IS IT FOR?

Telvoa Agent is designed for customer support agents, sales teams, and any business professional who needs to be available to website visitors in real time. It works alongside the Telvoa widget installed on your website.

To use Telvoa Agent, your company must have an active Telvoa account. Sign up at telvoa.com.

PRIVACY

We take your privacy seriously. Read our privacy policy at telvoa.com/en/privacy.

What’s new

Initial release of Telvoa Agent — the live chat app for support teams.

• Real-time chat with website visitors
• Automatic message translation
• Session filtering by status
• Push notifications for new chats
• Multi-language support (English, Arabic, Turkish)