Navan

Navan, Inc

About this app

Navan is on a mission to make travel and expense easy. Experience the all-in-one platform that saves you time and money.

Make trip changes in seconds
• Easily make changes or cancel your trip. If you need to talk to someone, the support team at Navan is always available.

Find your travel itinerary
• Navan organizes all of your trip plans in one comprehensive itinerary so you’re not scrambling to find bookings or receipts, even when you’re offline.

Hit your hotel and airline loyalty milestones
• Earn points on your preferred hotel and airline loyalty programs, whether on work or personal trips.

Earn rewards when you travel
• Navan Rewards gives back when budget-friendly options are booked for work. Redeem rewards for gift cards, personal travel, or business travel upgrades.

Expenses on auto-pilot
• Navan corporate cards automatically capture and categorize transaction details so there’s no need to submit most expense reports.

Manage and track expenses in one place
• Easily submit out-of-pocket expenses for reimbursement and track expenses as they happen in real time.

Not using Navan for work travel or expenses? Visit www.navan.com and find out how you and your company can get on board with the #1 travel & expense management solution according to G2’s Winter 2022 grids.

Ratings and reviews

At first, this service wasn't too bad. However, I just spent 24 minutes trying to change a flight when it would have taken me 24 seconds to do it if I had booked directly with the airline. The AI customer service is terrible. Ended up having to call in. I'm so far not seeing a benefit to this service other than complicated trips can show up in one itinerary page. It gets especially complicated when it mixes travel options with other third party services, so you have to watch the fine print...

It is difficult, if not impossible to schedule efficient travel on this app. Especially if you need to travel on a mulit-leg trip. Then it gets worse. If anything goes wrong on your trip there is no support. Then it gets even worse when you need to deal with their expense reporting. I have open tickets that they cannot resolve after having contacted them multiple times. A charge was made to my expense card and then reversed. Their system and their customer service bots cannot deal with this.

I hate this app, and market place. Of 6 trips over 5 months, I have been stranded twice at airports. Searching for anything on the app is impossible, filtering works when it wants too. The trip actions portal doesn't notify you if a flight is canceled, the airlines get their 888-number and not yours, so there's no way to get notified. No quick way to talk to an agent, you have to go through "Cati", agents promise to call with updates and don't. I would rather drive 900 mi than trust 'em

What’s new

• Made the app more accessible for screen readers (because everyone deserves smooth travel planning)
• Fixed some pesky crashes that were interrupting your flow
• Added PIN viewing for European cards (finally, no more squinting at ATM screens)
• Improved flight booking and exchange features
• Cleaned up behind-the-scenes tech debt (like organizing your junk drawer, but for code)
• Various bug fixes and performance improvements